If there is a problem with one of our products that is still in warranty, we are happy to replace that product. The Warranty refers to the replacement of a defective product during this period and not a refund. Accidents or misuse are not covered by this Warranty. We do ask that you obtain authorisation from our Customer Support team before sending anything back, so that we can properly log, track, test and if appropriate replace. We are not responsible for lost packages sent without this authorisation or to any other address other than that provided to you.
If your product fails within the warranty period (see Warranty Information below) please contact Gioteck Customer Support via our Website. The details are given above.
Our Support staff must troubleshoot a product to verify the defect and only then issue authorisation to return the failing unit.
When requested please email a copy of your *DATED* purchase receipt as a small attachment.