I've stayed at several Sofitel properties while on weekend getaways and business travel. The Sofitel properties are beautiful and modern. All offer very comfortable rooms (if not always spacious) with understated decor and little luxury touches in such things as toiletries and towels. The beds are particularly noteworthy. Sofitel also tends to offer quiet havens in bustling tourist locations, a welcome retreat at the end of the day. Staff members are courteous and professional; I've not yet needed concierge services due to the nature and location of my stays, but I have no doubts about its quality given the service of the hotel in general. The restaurants, lounges and room service fit within the hotel's reputation for quality and service. Hotel amenities are appropriate for the price point, which appeals to upscale travelers. Meeting rooms, business centers and conference planning services have also been top-notch. Sofitel is a luxury brand that deserves that designation.