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BY SLUMBERLAND #5 in Furniture Stores

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1.00 / 5 based on 1 Review

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T P.
1 review

Beware the return policy on the mattresses here. They will tell you it is 120 days
which is better than 30 days like their competitors but the difference is the
competitors allow a return for a full refund while these guys only allow you to
pay a $99 fee plus a shipping fee to exchange for another mattress and then you
are stuck with it. They also do not work with you outside of this policy when
delivering you defective merchandise. Our first bed was defective and the
second one is not as described. The first mattress caved in where our heads
laid by about 2 inches. We had no idea that is what made us uncomfortable until
we took the sheets off when they were delivering our second mattress. The 2nd
mattress is a total joke. In the store it felt very soft and high quality. The
mattress delivered to us is hard as a rock and you can literally feel the
springs pushing against you. My wife and I both have back pain, hip and
shoulder numbness and arms falling asleep now. I've tried to work with the
company and the store manager as well as headquarters when I called them just
tell me the policy and do not give me any options. I've offered to pay another
$99 fee and shipping fee as well as buy a more expensive mattress and they are
not interested in helping me. Save yourself a big headache and shop at a store
that has a full refund return policy instead of this ridiculous tricky one. The
sales person confused me and my wife when we asked him if they have 30 day full
refund returns by telling us they have an industry leading return policy of 120
days that is better than the 30 days. It isn't better for the customer, it is
better for them because once you buy you are stuck. Hopefully if you do go with
this company they at least deliver you a good working mattress and not a second
hand one like they did us. I honestly can't tell if they are selling used
mattresses here or what the heck is going on. All I know is they will not let
you return or exchange it.
Christina A.
Las Vegas, NV
1571 reviews
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Decorator Expert
Level 2
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