WARNING TO CANADIAN BUYERS! SHOPBOP WILL TAKE A DUTIES DEPOSIT FOR YOUR PURCHASE AND WILL NOT REFUND YOU! After realizing that there was a $500+ discrepancy between what Shopbop had charged me versus what I was refunded I called their customer service line. I was then informed that eventhough they took the deposit in advance for my estimated duties and taxes, they do not refund this amount. The responsibility is instead put on the customer to request the commercial invoice which states the duties paid, and get in touch with Canadian customs office to request this amount is refunded. My experience with 100% of other American-based websites where I have paid duties upfront (Revolve, Free People, Net-a-Porter, etc) is that if duties were paid to the company directly, it is the company who is responsible to refund this amount and does so without issue. When I asked where it states that this is their policy on their website (because I always check the fine print) I was initially told "it is in our terms and conditions". I said it is nowhere to be found - and after 15 minutes of being put on hold - the customer service representative came back to say she checked with her supervisor and it in fact is NOWHERE in their website large print OR fine print. It's also appalling that unless I had called customer service and asked these questions I would have never known of this issue! To top it all off, I am now waiting for Shopbop to send me the commercial invoice that I have no access to myself, which is what I must submit to the Canadian customs to begin the process to get this refund. Absolutely appalling to LIE to customers - safe to say I'll be letting everyone know NOT to purchase anything from this dishonest company.

I recently had an incredibly frustrating experience with Shopbop that has left me thoroughly disappointed. I placed an order for a dress for my brother's wedding, only to find out that my order was canceled without any notification or explanation. To make matters worse, my account was disabled, preventing me from accessing any information or tracking my refund. Despite reaching out to their customer service multiple times, I received no clear explanation for the cancellation. Even more alarming, my refund has not been processed, leaving me without the funds needed to purchase another dress for this important event. I understand that Shopbop reserves the right to cancel orders and disable accounts, but failing to inform customers and not processing refunds promptly is unacceptable and, frankly, seems legally questionable. This experience has caused me a great deal of stress and inconvenience, and I am now considering seeking legal counsel to resolve this issue. I strongly advise anyone considering a purchase from Shopbop to think twice. Their lack of communication and poor customer service is not worth the hassle. Customers deserve transparency and timely resolutions, neither of which I received in this case. #ShopbopFail #PoorCustomerService #DisappointedCustomer

My experience mirrors those of other reviewers like Valentina and Yenie. It's disgraceful that Amazon owns this company. My brother placed an order for me, and on the delivery day, he found his account was blocked. Customer support said he was permanently banned without explanation. I then asked my brother's girlfriend to place an order, but the same thing happened. Finally, I placed an order myself over the phone, but an hour later, it was canceled, and my account was blocked. Their email read, "Thanks for ordering with us. Unfortunately, after our initial review of your account, we have opted not to proceed with the transaction."