I returned a Dyson vacuum that I had received as a gift and bought this one, and a lot more instead. I didn't return the Dyson because it was not good It worked great, but didn't work $500 great. I bought this Rotator vacuum 2 years ago now and have not regretted a thing about my purchase. It still works great my only problem with it is that it falls over easily on high pile carpet. This resulted in the handle cracking and the vacuum losing suction. All I had to do was make one call to customer service to get it fixed. I spoke to a friendly representative who didn't question me at all she just asked me for my model number and I had a new handle on my doorstep in a few days free of charge. It pays to order directly through Shark because you get an extended warranty. The customer service is outstanding which makes a product you know you will own for a long time that much better.