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BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,286 Reviews

Top Questions See all 2,040 Q&A

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Reviews (34286)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Samantha L.
New Orleans , LA
13 reviews
To be completely honest, I have really shaped and full lips. Attention goes there first naturally so I'm serious about trying new lip colors. What I love about Sephora is that their staff is so knowledgeable that they base recommendations for color based on your skin undertones. As a Creole girl......tat's not easy because apparently I have an orange base, which is rare. It's probably why I've had more #lipfails than I care to admit. I love that they base suggestions on something sort of official. Since then, I'm willing to take more risks with peaches and reds because I'm confident that my color is for MY color
Hannah S.
Margate, FL
50 reviews
Beauty Junkie Expert Level 2
This is by far my favorite place to shop. Most Sephora's I've been to have been absolutely incredible.
But with that said I have one issue with Sephora. This is definitely a blanket statement, but I feel as if most of the older employees (40 and up) don't blink twice when I (an 18 year old female) walk in. They don't greet me or acknowledge that I'm there. But all of the younger employees greet and acknowledge me. I know this is not the companies fault but I would like some employees to not write me off as if I can't afford to even breathe in the store let alone purchase makeup or anything there. So that is the reason I am taking off one star.
Nina W.
Gresham, OR
4 reviews
I absolutely love their father pencil eyeliners...my fave I think is the lavender that is also iridescent...the other product that is a staple in my makeup bag and a fave for sure is the baby blue pencil eyeliners that twist up so no more stupid sharpners...yeah
Markley W.
Appleton, WI
18 reviews
Something for everyone and a broad price range. The staff has always been knowledgeable and friendly. They'll give you samples of products to try if you are unsure of a product and you can return anything if you are not 100% in love with your purchase.
Jessica K.
Westland, MI
7 reviews
Love to browse- this is my therapy!! I always appreciate the travel products they have at the check-out- it always gets me! Just bought some great Kat Von D products last week that I love!
Rhonda L.
17 reviews
I've had positive experiences shopping and purchasing from this company. I would recommend getting to know the products and if you have any questions, ask. They are always willing to help.
Jamilya C.
Richardson, TX
9 reviews
This is where you can find best products! They carry almost all world's favorite and popular items! And sometimes you can get really great deal!!! Super easy and fastest shipping will be your bonus! I love this store!
Eva M.
162 reviews
Beauty Junkie Expert Level 4
Sephora is the Mecca of cosmetics. I walk in for one item, and leave with 5 more things I had to have. I love that they have everything a makeup junkie needs, and more. I would have given 5 stars but I wish they had more men's products in their stores; poor guys, my husband included, want to pamper themselves too. Also, the inventory checker is literally never correct. I've been disappointed many times by thinking the store had an item, only to be told they don't. Do yourselves a favor and call ahead to avoid the let down. Other than those two gripes, Sephora is my favorite makeup & skin care retailer due to their wide range of high end products.
Hannah A.
Rocklin, CA
66 reviews
Beauty Junkie Expert Level 2
Sephora is truly my favorite place to shop, the staff is amazing, the quality of service is impeccable. The array of makeup they have is also great and their own personal collection is amazing
Katie W.
2 reviews
Sephora is a great store that has all your beauty needs. They carry great lines and have a very knowledge staff. They always have my makeup in stock and they have the latest make up trends.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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