BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,291 Reviews

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Reviews (34291)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Charley C.
Morgantown, WV
11 reviews
Beauty Junkie Expert Level 1
I always have a so-so experience any time I go into Sephora.

Prices are affordable for high end, good quality makeup. I will never complain about the prices of the items that I purchase from the store itself.

While I have truly never met an unkind soul in my local store, I do have a problem with the amount of knowledge that some of those working there have regarding some of the products they are selling.

While I am always greeted kindly by a helpful associate, when it comes to getting matched for the perfect foundation, I always, ALWAYS have an issue. It always takes three or four trips in before I find the absolute perfect shade... when you're paying that much for foundation, you want the perfect shade!!!

Do employees have to go through any kind of training regarding the products that they are selling? Or can they hire anyone off the street? Curious.

Thank goodness for Sephoras AWESOME return policy or I wouldn't be such a loyal customer.
Sydney T.
387 reviews
Beauty Junkie Expert Level 5
FAVE STORE. FAVE PRODUCTS. FAVE PLACES FOR FREE SAMPLES! know Sephora can be expensive, but they have THE BEST customer service and I love that they give free samples of products! I shop here all the time and always will
Anaa D.
1 review
incrível. a pigmentação das sombras da urban Decay é muito maravilhosa. Escolhi a naked 2 porque é uma das mais versáteis. dá para fazer make dia a dia como make noite. super aprovado. valeu o investimento.
Carolina J.
Tarpon Spgs, FL
53 reviews
Beauty Junkie Expert Level 2
Products with great quality that you can trust every time you wear it. I love the easy to pick color pallets available and how to pair them. Their counter service is also very good and helps you pick what works for you.
Heather F.
Hope, RI
4 reviews
I love Sephora every time I go in I spend more than I should. I love that they carry a lot of amazing products my favorite is the too faced born this way foundation and every time I visit I get amazing help
Priscilla S.
Garden Grove, CA
6 reviews
I live coming into the store and seeing new products. Also, the employees help by matching your makeup and figuring out what products work for your skin. The bigger stores usually have everything in stock.
Angela P.
Middletown, OH
52 reviews
One of my favorite make up stores! I prefer the actual stores and not the ones inside of JCPenney though just because they have a bigger selection of products then!
Krista M.
Big Island, VA
6 reviews
We finally got a Sephora store in a mall near us, and we are thrilled. It is only a small shop inside a larger department store, but it is better than nothing. It is affordable, and you can find good deals.
Tabitha R.
Enfield, CT
39 reviews
Beauty Junkie Expert Level 3
I recently went into sephora and found the employees there are so kind and helpful! I'm new to the whole makeup scene and they're very understanding and explain everything in such detail!! Love it there!
Jenna C.
Struthers, OH
29 reviews
Sephora has everything I need when it comes to makeup! It's my go to makeup store and it's where I buy all my products! The workers are always helpful and always suggest the best products for my skin!
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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