BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%

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Reviews (34302)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Anna D.
Greenville, SC
50 reviews
Beauty Junkie Expert Level 2
I always know I'm going to have a variety of options with friendly service when I go to sephora. I love that I can get my questions answered and see products tested in the store.
Jennifer B.
Newark, OH
42 reviews
Beauty Junkie Expert Level 1
I absolutely love Sephora, I am a VIB Rouge member there, and the customer service is ALWAYS on point! They literally are a one stop shop for all of my makeup and face care needs, as well as perfume and hair care. I cannot tell you how many people I have referred to Sephora, even their online services are amazing and you get your order super fast.
Hui-Yu Y.
Bellevue, WA
215 reviews
1. Excellent customer service. You can return anything even without a receipt (most of the time)
2. Wide selection of products
3. Continent locations
4. Good reward system, you also get a $15 off $50 coupon by being a regular member ($20 for VIB) yearly ( I think)
5. Free shipping for > $50 purchase online

1. Some cashiers may give you a look when you return stuff.. It varies
2. For sensitive people, the smell in the store may bother you.. There's all sort of scent mixed together
3. They mostly carry brand name products.. So if you want stuff from Olay, etc, you will have to find them in Ulta or elsewhere
4. They don't give you that many samples in stores, so you should get stuff online when they have those awesome sample sets
Megan G.
17 reviews
I love Sephora! I haven't bought to much from it as I'm not a huge makeup guru, but I did let them match with a whole bunch of makeup once and it was so helpful! They are so helpful and you always get free samples!
Nikki M.
177 reviews
Beauty Junkie Expert Level 4
I love Sephora and I really love the products they carry (Kat Von D, UD & the Sephora line etc) The site and the stores have a wonderful layout and it's so much fun to shop through either. However, I have had issue with not receiving my points more than a few times. One time a lost almost 300 points because they did not link my online account with my card (which they should have as I only made one account) and I never got those back. I also recently did not receive my regular samples or my deluxe sample of the Vice lipsticks which made me upset because I was planning on buying some but decided not to because I was expecting to get the samples first, so I got something else. Things are usually made right but by them but it can take hours on the phone or days waiting on an email. If it wasn't for that, they would get 5 stars from me.
erin m.
Philadelphia, PA
25 reviews
its a beauty wonderland! they have everything you could imagine in the beauty world. from foundation to eyeshadow to facial scrubs and body washes. i go here every time i go to the mall and could spend hours i definitely reccomend stopping in
Daisy M.
Euless, TX
87 reviews
The sephora lip creams are my favorite I have a purple pinkish color and it's cute to wear every day!! Definitely my fav and it doesn't get too dry on the lips. I love sephora!!
Amanda B.
Pompano Beach, FL
9 reviews
Sephora is great. they carry all kinds of makeup and skin care. The one I go to is in the Coral Square mall in the middle of JC penny. Their store in organized and the staff is very helpful. Personally I find their prices to be a little high but they are competitive.
Chasity F.
Dothan, AL
7 reviews
LOVE LOVE LOVE LOVE!!!! They have the best products and customer service! They even give you samples of product if you want to take it home and try it out a time or two before committing with a purchase.
8 reviews
Beauty Junkie Expert Level 2
Great customer service, amazing makeup quality, no complaints! I shop here whenever I want high end makeup. Huge selection, only complaint is sometimes the cashiers try to sell you more expensive dupes. I love Tarte, Too Faced, Urban Decay, Anastasia Beverly Hills... etc.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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