BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,299 Reviews

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Reviews (34299)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
kat a.
Whittier, CA
52 reviews
What can I say, I love sephora so much!! I'd say the have about ninety percent of the quality makeup brands out there and I am always shopping on their website. They have good promos and I love that you get to choose samples and receive points for better samples!
Barb T.
Alexandria, VA
36 reviews
I shop at Sephora for Vegan makeup for my daughter and regular makeup for my second daughter and myself. It is not as expensive as some other stores and the quality is very good. The cons is you need to really look for actual Vegan makeup. I would recommend shopping at Sephora to anyone.
Enjoli D.
Brooklyn, NY
3 reviews
Sephora is like the makeup mecca! Whenever I walk into Sephora, there is immediate customer service from start to finish! Sephora always has great products but sometimes they're not enough sales. More sales are appreciated thorughout the year.
Alexandra N.
Tremonton, UT
80 reviews
Beauty Junkie Expert Level 4
Sephora has a great variety of
Cosemtics, beauty products and fragrances. I am a loyal customer and would recommend shopping there to anyone who is in need of any beauty products!
Dana B.
125 reviews
Beauty Junkie Expert Level 2
I love ordering on the Sephora App! Shopping is incredibly easy and I can save all the products I love so when I am ready to buy, I don't have to look them all up again.
Caitlin B.
126 reviews
Beauty Junkie Expert Level 3
I absolutely love this store. I could go in there and spend hours browsing. Everyone is so nice and will help you with any of your beauty needs. I shop here at least once a month.
Jessica C.
250 reviews
Beauty Junkie Expert Level 4
Here's the thing. I'm Rouge. So it isn't like Sephora isn't getting my business, but I wish they had a better rewards system. I can get free shipping and 3 free samples from Nordstrom no matter what my status as a customer is. Sephora doesn't have any obligation to give us anything, but with all of the competition out there, I think it would be wise of them to step up its game.

I do appreciate the customer service outreach when I have had issues, they have a great selection of brands I enjoy, and Flash shipping is a godsend. Store visits can be iffy, but that's all regional management. I don't love that they are hardly any sale promotions (outside of items going into the sale section) when direct brands do hold promos. I'd like to see more savings passed on to customers that way. With a rewards system revamp (cash back, or SOMETHING) I think they could be really competitive/my number one go-to.
Wilnorly P.
Miami, FL
182 reviews
Anti-Shine Foundation Primer deluxe sample.. me encanta este primer es lo maximo soy de cutis mixto y me encanta muchisimo me deja la piel una maravilla para aplicar mi base
Lindsay R.
huntsville, al
68 reviews
Beauty Junkie Expert Level 1
I buy all my beauty products from Sephora. I shop at least once a month there. The points system they use is also very helpful and allows you to try sample sized products for free!
Cait N.
Overland, MO
390 reviews
Beauty Junkie Expert Level 4
I really love the brands available in store. I do wish that individual stores had more individial eye colors, and they weren't online only but I inderstand that retail space is limited.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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