BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,295 Reviews

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Reviews (34295)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Aiyana B.
Clinton, UT
475 reviews
Beauty Junkie Expert Level 5
I love Sephora! I have problems with my point card everytime I go in because of some glitch in their system and I've yet to call them, but they have been so helpful and they are always willing to accept my returns, and help me find the right products for me! I also love that they carry all my favorite brands and I can come in and try all the products before I purchase them which saves me a LOT of time and money!
Makenna M.
97 reviews
Beauty Junkie Expert Level 2
I know they're supposed to be a high-end cosmetic retailer, but I wish their customer service was better. I work in retail and am not afraid to ask for help while looking for a product, but was disappointed when I was simply pointed in the right direction instead of having them show me right to it and ask if I needed help with anything else. I hope others experiences of Sephora are better than mine.
Kristina M.
Sarasota , FL
157 reviews
Beauty Junkie Expert Level 4
I like Sephora but I shop more at Ulta. This is my go to place if Ulta is out of stock of something I want. I like that they carry kat von d and other brands that I've bought on birchbox that you can't get anywhere. I'm not a fan of their rewards system I like Ulta's better because I would rather get money off than use points for a mini sample of something that I would probably use once and never again.
Katrina P.
77 reviews
Beauty Junkie Expert Level 1
My ultimate go-to store for any cosmetic products I need. They give out samples and makeovers. Be sure to sign up for the rewards program because it's totally worth it. Every dollar adds up and you can easily rack up points to get more items. I can't help but walk in this style every time i see one at the mall. They always have new items and it's fun to see what recently hit the shelves from my favorite brands.
Stephanie M.
Altamonte Spg, FL
40 reviews
Beauty Junkie Expert Level 2
I love sephora!! As soon as I come into the door I feel like im in makeup heaven!!! Every body is so friendly there and always willing to help. They offer free sample on must products for you to try at home before you purchase it. They have most high end brand there like smashbox, tarte, anastasia beverlly hills, urban decay, and much more. I recommend this place to all makeup junkies like me out there.
Amanda B.
437 reviews
Beauty Junkie Expert Level 5
The store itself is wonderful. Large selection of all the top beauty products . This store is always my first choicefor new high end makeup but the reason I only gave it 3 stars is because of the staff. I dont always wear a full face of makeup and when i go in these stores i always feel like I don't belong . The employees tend to treat me like I don't know what I'm doing or like im nót important enough to help.
Kristen S.
Perry, FL
133 reviews
Beauty Junkie Expert Level 3
I tried the Too Faced foundation Born this Way in Sand. I was originally given a sample of this product upon purchasing another item that Too Faced produces and although it was not in the Sand shade I fell in love with the consistency of the product as well as the was it felt after application. It was extremely light weight and it did not cake on my face. It paired well with the rest of my makeup products and was not oily!
Lauren G.
East Boston, MA
40 reviews
Beauty Junkie Expert Level 2
I am a VIP member at Sephora, and sign up annually for the free flash shipping. Whether it's to restock on my staples of eyeliner and eyebrow pencil, or whether I need to quickly reorder the facewash I am almost out of, Sephora has always been so fast with the 2 day shipping. I also love the samples you get to choose with every order and a promotion if your order is over $25. I honestly love this store!
Megan T.
Huntingtn Bch, CA
60 reviews
SEPHORA IS SERIOUSLY THE MAKEUP HEAVEN. Easiest place to shop for your favorite brands. I wish they did sell more brands such as Lorac or IT cosmetics, just to round themselves out a little more, but the fact that their own Sephora brand also has some high quality stuff, says something about the store. Their stores have nice quality lighting to see if foundations match your face. The only downside would sometimes just be the line at the counter, but that's why you can also order online!!!
Lizeth R.
23 reviews
What can i say i love going to sephora the employees always greet you with a smile. Always ask if you're looking for something. Love how they can do your makeup and they don't charge. Or how you can get free samples. Like not many stores do that and i find it important because you really need to test out something before buying. I love how every year on your birthday you go to sephora and they give you a little birthday present.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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