BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%

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Reviews (34,363)
Q&A (399)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Rachel E.
Altoona, PA
9 reviews
This is my "heaven on earth". I could spend thousands of dollars within 15 minutes of being in this store or on their website haha. Their shipping is always quick to me and their return policy is amazing! Sometimes I catch a certain employee at my local Sephora on a bad day I think because she's not very nice but other than that this store is EVERYTHING!
Deb F.
29 reviews
Beauty Junkie Expert Level 2
I don't actually shop in store. I always order online or using the app. I try to wait for sales because most of their things are pricey, and I have to save up for. Some things I buy from Sephora because they are only sold there. I will purchase from Sephora again .
Casandra H.
Cincinnati, OH
13 reviews
OHHH I Love it. when you wlak in and just the smell as soon as you walk in is soo refreshing and welcoming I LOVE perfume and I always buy mine from there also lip balms and brushes! no need for improvement! always awesome. Always recomenede in my book
Heidi W.
Fort Mill, SC
73 reviews
Beauty Junkie Expert Level 2
I'm in love with Sephora. It's a beauty product wonderland. Their samples are the best, too. That's my favorite part of ordering something! And I've never had a service issue there before.
Elaine H.
9 reviews
Sephora is a store that you can either shop online or visit. It prices are on the higher end but the cosmetics are of good quality. They post specials online that make it fun when you shop, such as buy one get one free. I would recommend it to anyone.
Heather B.
Bartlett, IL
72 reviews
I have the sephora brand blush in so shy! I love it. It's a pretty pink color with just the right pigmentation. This is what i always wear on my cheeks for a subtle color on my cheeks!
Jennifer H.
Ames, IA
98 reviews
Beauty Junkie Expert Level 2
Sephora is great in terms of getting samples and swatching products. I just have had sad experiences where employees do not do well at offering genuine help but rather try to look busy
Annie C.
Milwaukee, WI
335 reviews
Beauty Junkie Expert Level 4
I love Sephora the only one thing that I have to say is when I order online 70% of the time my products always have an issue with them sometimes they're busted sometimes the products are not in the box and sometimes the Box is open and the products of tempered with but Sephora handles the problem very well I call in to the customer service number I've never had a customer service agent be so friendly with me understanding with me sending out the products right away or refunding me my money no hassle the customer service is wonderful in-store is great as well I've never had a problem walking into my neighborhood Sephora and have a problem with any associate they are wonderful return policies great at Sephora I have purchased a few items that I did not like took it right back no hassle they have a lot of great brands they have a large product selection and I like that they carry high-quality brands and mid-level Brands as well there is one thing that I would like that that the online you can get a beauty online offer and more promo codes for discounts and use those two at the same time but otherwise than that Sephora is just a wonderful place
laura B.
Stanfield, NC
6 reviews
Color correcting stick for any redness or uneven tones used before foundaiton. Love shopping here, they are more than willing to color match and give samples to try before buying. I shop here whenever I'm close to one and would recommend to check out.
Heather M.
Crossett, AR
18 reviews
Sephora products are pretty great. I used the mascara for a while. I was really pleased with the physical attributes that it gave me. I would use this product again. It was just a little expensive for the number of uses I got out of the tube. :) Enjoy
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
129 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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