BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,299 Reviews

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Reviews (34299)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Meghan B.
Mount Joy, PA
14 reviews
All of my makeup products are fron sephora. All of tge workers are so nice and are so helpful with helping you find the right products for you. I am so intrigued by makeup and i think that makeup is such a good form of expression and sephora is my favorite stores to get all of my favorite makeup products. Even when I just walk inti sephora my heart starts to beat so much faster and i get so much more excited. I highly suggest that you should go to sephora because it is worth it
Jessica G.
Shelby Twp, MI
86 reviews
Beauty Junkie Expert Level 3
I love sephora, both online and in store, their customer service is amazing and their beauty insider program rivals others I have seen. I love getting the free samples in online orders and going in store to try things out. I also really appreciate their return policy, as it's hard to know if a product is going to work after one use and when I
m spending good money on products I love that I can get something else if i don't love it.
Adrianne O.
Olympia, WA
32 reviews
Beauty Junkie Expert Level 2
I love Sephora! It's one of my favorite places to be! So much makeup! It's a makeup lovers dream! But it is not without flaw. At times the customer service leaves much to be desired. One lady actually made me cry because my gift card was being complicated, also, they have their glitches and other problems, but over all I have formed bonds with plenty of the staff members there and still spend an unhealthy amount of time, and money, in their store.
Abby F.
San Francisco, CA
10 reviews
I hate that they don't carry some of my go to brands, such as theBalm and Mario Badescu. They also tend to scam you with their Sephora brand products by advertising them online as 50% off, but selling them for the same price in store regularly. I don't care for the manipulation there.

I do love their return policy. It's amazing that you can try the products and then return them if you have a bad reaction or don't like them.
Carrie P.
194 reviews
Beauty Junkie Expert Level 3
My favorite thing about Sephora is that they let you sample all of the products and will even make up some samples for you to take home. I am newer to make up and they helped me find a few liquid foundations and they made me up some samples so I could bring them home and test them on my skin to see how they wear and effect my acne. 

Great selection and I've never felt like a staff member has judged me, even though I really don't know what I'm doing! Oh and their birthday gifts are great added little perks and I love that they give you free samples! Props to Sephora!
Kay K.
437 reviews
Beauty Junkie Expert Level 5
I'm a big fan of Sephora. They always have a bunch of stuff, the staff "can" be friendly, and they offer free consultations. The only reason I removed a star is because I think their loyalty points system is wack. The bonuses they offer aren't worth the money even for rabid shoppers. Personally, I think the system could use more variety and an option to use points for discounts off purchases.
LizzBeth M.
53 reviews
Beauty Junkie Expert Level 2
Sephora is my go to beauty product store. I love the shopping experience. The associates I have bumped into are all so friendly and knowledgeable. I usually come out with more than I intended to buy. Which is why sometimes I turn to their online store. Recently one of the associates recommended the origins 10 min mask! Omg it is amazing!! Go try it out! Lastly don't forget to ask for those free sample for a simple non commitment trial 😀
Cathy W.
San Diego, CA
220 reviews
Beauty Junkie Expert Level 4
I like Sephora because there are so many different products to choose from. I'm not limited to one brand so there is no bias. The first time I started buying makeup was at Sephora. Most people start at drug stores. But it's senseless to do so when you're inexperienced and have no idea what to buy. The employees/MUAs are helpful. I love their skin tone identifying machine because that's always a problem when picking out makeup.
Linda C.
24 reviews
I'm in love with sephora. It's my favorite beauty store!I aways buy high end cosmetic in sephora and I shop there often. My shopping experience is if your favorite soldout,always ask the people to see if there anymore in the drawers. I highly recommend people to shop in sephora because their customer service is so nice and all their products are well organized. Customer alway can try the products before they buy it!!!
Marji T.
29 reviews
Sephora is a terrible place for me.. I go in and then lose a sense of myself and end up leaving with a lot of things I didn't realize I needed. They carry all brands that I love and use all the time. They hardly are ever out of products in store. I can always find what I want here versus other stores. I am to the point where if it isn't at sephora then I most likely won't purchase it. The workers are generally a help.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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