BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,299 Reviews

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Reviews (34299)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Kristen S.
Hudson, SD
22 reviews
I seriously love Sephora! If I'm in need of a beauty product this is my go to place. I love their rewards program and I have made it up to the VIB level. The products are more high end but I feel that you get what you pay for.
Jazmine G.
San Antonio, TX
110 reviews
Beauty Junkie Expert Level 3
LOVE the free makeup application and facials they do at sephora! Not only that but also that you can take free samples of any product no matte its price! Totally prefer sephora over ulta since they have more of a makeup selection.
Kiley W.
Hutchinson, KS
12 reviews
Sephora is an absolute state of wonder and awe for anybody! I've been a freelance makeup artist since 2006 and I'm pretty sure I visit Sephora more than the grocery store! I love the wide variety of products and that they keep up with all the latest trends!
Genee S.
South Bend, IN
3 reviews
Neutrogena oil free acne face wash. I have used this since high school and it keeps my face clear. I wish the company would expand their moisturizing line. It was limited and then discontinued. However, still a great product.
Kia C.
Halifax, VA
3 reviews
It was nice and clean on the inside. The workers there really new there stuff and was eager on helping me out even though the store was really packed. I have absolutely no con other than the store being packed but they have no control over that. Everything was nice and clean. overall i had a wonderful experience!
Yahaira R.
Independence, MO
139 reviews
Beauty Junkie Expert Level 3
I love going to Sephora to see any new products that have come out. I also really love that you're able to take home free samples of makeup to try on yourself. One thing I don't like is that employees can sometimes be very rude.
Mackenzie S.
Wellsburg, WV
18 reviews
It really depends on what sephora you go to that determines your satisfaction with the store. A straight sephora store is wonderful and an overall nice experience. When you hit the sephora in jcpennys is when problems arise. It's too small, not a large range of products, and the workers don't really help you out.
Erin N.
Franklin, TN
4 reviews
I LOVE Sephora for any and all of my beauty needs. They have a decent range of options from mid to high end pricing. I know that I'm getting quality items when I buy from Sephora. The only thing I don't like is some of the associates' product knowledge. Several times, I have gone in asking about their opinion/knowledge to help me pick between two products and they have no idea what to recommend. They always just tell me to get whichever product is most expensive.
Kethlyn P.
10 reviews
I LOVE sephora so many options to choose from. My have purchase was my foundation. It's light weight and great on sensitive skin. The shopping experience is amazing they have make up guru's to help you find whatever you need.
Adriona H.
Mississippi State, MS
3 reviews
The customer service is great. As soon as you enter, a sales representative offers to help. They have many affordable products. My favorite purchase is the Urban Decay eye primer. The experience around that purchase was so great. The workers were helpful and attentive. I will definitely return for future purchases.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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