BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,300 Reviews

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Reviews (34300)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Kaleena D.
73 reviews
Love this store. You can find everything your looking for here. And they will help you find the perfect color and give you samples to try at home. Everyone is so nice and join the rewards program, you get a free gift for your birthday.
sneha j.
5 reviews
Sephora really knows how to reel in customers with shiny freebie bait, but once they've got you hooked, they fail on customer service. I'm giving them 2 stars purely because they are geniuses at getting their customers to be loyal and purchase often. I recently placed an order online with the intent to use the current reward coupon for $20 off a purchase of $50 or more. However, I clicked the "submit order" button right before realizing that I hadn't entered the promo code.

About 20 minutes later I called Sephora customer service only to learn that they NEVER update or cancel orders. What kind of customer service is that? I had placed my order less than an hour before calling, and my update wouldn't have affected my order at all, only how much my credit card was charged. At first they said my only option was to place a whole new order and then ship back the first order once I received it (which is really inconvenient). It was only after stating how upset I was with the company that they said they would look into the possibility of MAYBE canceling my order. I was really shocked and disappointed by their policy, especially considering that I'm a VIB client, which means that I spend hundreds of dollars with them every year. I truly can't wrap my head around their total disregard for customer satisfaction.
Cassandra R.
Coquitlam, BC
613 reviews
Beauty Junkie Expert Level 5
Sephora is my number 1 beauty store!! I love the beauty perks and samples but do think they should offer more for VIB Rouge clients. I will never stop shopping there nonetheless. Its def my fav store and i do prefer shopping on their online store.
Lina D.
Mississauga , ON
19 reviews
Going into sephora is like walking into makeup heaven. The customer service is usually very good and the employees go above and beyond to help you find the perfect product. Sephora is definatly not for those on a small budget as some of the products carry a higher price tag. I will for suresh here again and enjoy coming to the store just wish it carried lower prices makeup also.
Liisa O.
15 reviews
I recently tried the Too Faced Sweet Peach Collection Eyeshadow pallet from Sephora and it did not disappoint. The colours are pretty basic and neutral, so, if you're looking for a vibrant pallet, then I' afraid that this is not the right product for you. However, if you are into neutral colours, then I would recommend this because, the colors come out beautifully and it pops with every skin colour.
Fiona B.
19 reviews
Beauty Junkie Expert Level 1
This store is amazing. I went for the first time on holidays over Easter break. They have such variety. But some of the prices are extraordinary. I know that the prices are probably set by the individual make up brands, but some things are insane! But the staff are very helpful and don't mind searching for an item you can't find.
Mehreen K.
8 reviews
Recently bought the Smashbox Double Expsore palette and I am so in love with it! I dont have any thing negative to say about it. It's got some amazing colors, the pigmentation is excellent and it's very versatile! Sephora has some amazing brands and I would highly recommend shopping there even though it can be pricey at times.
Jo D.
Wormingford Road, Fordham, Colchester
117 reviews
Beauty Junkie Expert Level 2
The BEST store for everything beauty! The makeup range is insane and Sephora own brand is equally as great! Unfortunately we don't have a Sephora in the UK but have recently just got home from Athens and I visted a great one there! The product range is out of this world.. wish we had one here! Sephora
Jess O.
22 reviews
Amo esta tienda... creo que me puedo tardar horas y horas viendo todo los productos..
ademas me encanta que siempre que tienes una duda y te aconsejan de la mejor manera de acuerdo a tus necesidades con con animo de vender lo mas caro.
Veslemøy H.
12 reviews
Oh my God Sapporo it's like the best thing ever like if your's like a dream and you know I would only have a supra if I could book you know it's a little bit expensive and that is not that good but the quality is so good
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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