BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%

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Reviews (34302)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Rikki L.
Winnipeg , MB
131 reviews
Beauty Junkie Expert Level 3
I recently purchased the anti wrinkle miracle worker pads along with the vitamin c booster powder from Philosophy. Ah-MAZING. Between the two, over the last 3 weeks I have noticed a difference in the texture and brightness of my skin. Dark spots are slowly fading away along with dry patches I used to have on my cheeks. I will definitely be repurchasing both.
Susan M.
Grand falls windsor
20 reviews
Sephora makes me feel like a kid in a candy store. They have so many different brands, they are like a one stop shop. It has only recently opened in my province 5 hours away, and ive only been there a couple times. I do most of my shopping online. Word of advice, be prepared and know what you are looking for because the selection is huge and you will be mind boggled!
karen r.
20 reviews
i´m crazy in love with the products that have sephora for all the people, have a great quality and the best pros is that have good prices for everybody, it´s no for nothing expensive, the experience it´s magnificen and perfect, i´m for sure shop always for sephora
lauren h.
holbeach, spalding
5 reviews
I love Sephora it has so many of the brands I love for decent prices. the shipping was quick even from America to the uk and I didn't get customs charges shopping at Sephora. my favourite purchase was my Kat von d makeup. everything came quick and in the best condition. if you love make up you'll love Sephora.
Melissa C.
11 reviews
In Canada there aren't that many makeup department stores to choose from. Sephora has the best return policy to date and so far I've never had issues with online purchases. Only thing is they should train there reps to have better service. Just because I'm not wearing makeup the day I go into the store doesn't mean I don't have tons at home and don't know what I'm doing. I find the way they treat you varies on the way you look.
Ana María M.
Cartagena de Indias
5 reviews
Tiffany F.
9 reviews
I LOVE SEPHORA! They are the key players in making makeup accessible and available to customers. They have play a huge part in making the makeup industry so instantaneous and of high demand. My two biggest issues with Sephora is the layout and the customer service variation. in order to touch and interact with the merchandise, product need shelf need more space. Stores very quickly become cramped and crowned and I have seen so many people walk for that reason alone. their loosing serious sales for this issue. Additionally the customer service varies between location. Some days I go in and you cannot get a single person to pay you any attention. then other days they follow you around like a hawk. although the latter is much more rare.
Paula P.
Oakville, Ontario
88 reviews
I prefer shopping online because I can use discount codes or find deals, but the costumer service is usually so great. everyone working there is very friendly and very helpful when you want to get colour matched or want to try out a product. the employees really know their stuff and I trust them with my life
Kayla S.
207 reviews
Beauty Junkie Expert Level 4
I love the brands and the selection that sophora carries and I adore that there's a tester for almost every product that they carry! My only real complaint is that often the store has an overwhelming smell from all the perfumes that have been sprayed that makes me feel nauseous almost immediately upon entry.
Andria G.
Auckland, AK
63 reviews
We don't have Sephora in New Zealand and unfortunately they don't ship here either. There is a NZ version of the site, but the brands are limited and the prices are extremely inflated so it's not worth purchasing from. However, whenever I'm going overseas I look forwards to going crazy when I get to visit Sephora!
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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