BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%

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Reviews (34,367)
Q&A (399)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Sarah D.
30 reviews
Sephora is my go to shop for all things makeup. I often purchase online because if you pay for $10 flash shipping, its a one time fee for free shipping. Purchasing online allows you to choose 3 samples with each order, but apparently you can ask for free samples in store at the register as well.
Their return policies are pretty good, you have a month to return or exchange if you used less than half of the product.
Navela K.
Montreal , QC
86 reviews
Beauty Junkie Expert Level 4
SEPHORA is my second home. I always go there when ever i need a new product for my makeup or skin care. The prices are reasonable for the product. I really like the house brand as well they have very good quality makeup. i recommend everyone to buy their beauty products from there.
Crystal M.
Youngstown, OH
157 reviews
Beauty Junkie Expert Level 4
Sephora is a must stop for make-up enthusiasts of all ages. They have higher end items but also more affordable options. Their employees are knowledgable & I've found that they tend to be great people outside of their work. Definitely recommend their stores to everyone!
Mikayla C.
Toronto, ON
336 reviews
Beauty Junkie Expert Level 5
I love shopping at Sephora because the staff is all very informative and helpful! Being able to sample things is great as well because you never know if a product is going to work for you. It's a fun environment to be in, although it can often be cramped and crowded at times!
Michelle C.
45 reviews
Beauty Junkie Expert Level 1
Sephora is the best when it comes to selection, customer service and return policy.

At the bigger locations it can get a bit crazy, but the smaller street stores still have the staples and less the amount of traffic. The customer service is the same across the board - very friendly and helpful staff.

The return policy cannot be beat - return any item in 30 days for a full refund!
Beth F.
UK , northampton
52 reviews
Beauty Junkie Expert Level 2
Sephora is the best beauty shop I have visited in the United Sates, I would definitely go and check this shop out if you haven't already, I brought 5 products from Sephora and they all worked wonders, I love all the products there and there is not one bad thing about it
Alexandra R.
Toronto, ON
23 reviews
Beauty Junkie Expert Level 1
Always a great selection online and that way you get all of the samples you want. Shopping is a bit insane and hard to find help and also I don't know why they put their staff in those awful uniforms. I love the beauty insider program, makes it worth it to stay loyal
Madison C.
Bowling Green, KY
15 reviews
Sephora is amazing...if you can afford it! It is very pricy, but I know they they do not set the price on a lot of the products! They carry mainly name brand makeup and beauty supplies, so be ready to spend some major cash! However, the quality of most of the products are amazing! Sadly, the stores are difficult to locate, and I rarely get to physically shop in their stores. Thank goodness for the internet!
Tas H.
Tampa, FL
86 reviews
Beauty Junkie Expert Level 2
Best place to shop for beauty products and tools. The associates makes it easy to shop for new products. I shop there a lot and find the selection and associates suggestions helpful. I would recommend going to Sephora over other beauty stores as it's a one stop shop
Sherry N.
hinton , alberta
40 reviews
Beauty Junkie Expert Level 3
This just happens to be my favorite store. I could spend hours looking online and in store. I have VIB Rouge status which means I get extra perks. I also have my daughter hooked on the store and we have often gone shopping together and also both have the app on our phones. It is a slight addiction.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
129 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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