BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,293 Reviews

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Reviews (34293)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Lisa T.
Red Deer, AB
673 reviews
Beauty Junkie Expert Level 5
Sephora is a great beauty and body product store! So many options and everyone who works there knows the products they have. You can find makeup to face wash to hair straighteners. So much to choose from and affordable prices. Some are expensive with the big name brands but the sephora brands are just as good and cheaper. I love shopping at Sephora for all my makeup needs.
Oana T.
11 reviews
I love Sephora store, the girls are nice and willing to help or answer questions. Sadly in Romania we do not have many of the international brands. We have only too faced, urban decay and makeup forever. It is very sad when you see many people trying Lorac, Laura Mercier, Becca and many other. I know we can order online but sometimes you just wish to see it first hand.
Mairim R.
Pharr, TX
142 reviews
Beauty Junkie Expert Level 3
I live in Puerto Rico so most of my favorite sephora Items are usually low in stock. I tend to buy online instead. I recently made as a Christmas gift for my best friend. The item was supposed to arrive on December 9th, it arrived on December 20 a few days before christmas. I was still disappointed because the shipment took way longer than expect and I received no communication from sephora during that time.
Sarah P.
Toronto, ON
27 reviews
Beauty Junkie Expert Level 1
My ONE qualm with Sephora is their points/reward system. As a VIB Rouge for some years running now I do not feel valued as a customer. You earn 1 point per dollar you spend (and for Canadians, sometimes you wouldn't even get 1 point/dollar...). Then, you can put those points towards 100 point "deluxe" sample products that are always underwhelming. Though the math is obvious, you're "paying" $100 for a product that is usually no bigger than your thumb. I find that ridiculous and am often envious of the perks I hear Ulta members having (as a Canadian, I don't have access to Ulta). Furthermore, when there are desirable perks, they disappear within seconds. (Once, I had a perk disappear from my cart as I was checking out. Needless to say, I didn't participate in the hype of "saving points" for these huge points events any longer.)

Sephora has everything a girl needs. It's my one-stop shopping location for head to toe products. Beyond makeup, I've purchased fantastic fragrances, body lotions, and hair products (including styling tools) from the store.

Furthermore, I always have very positive shopping experiences in Sephora. I've had my makeup done and never have a problem finding friendly and knowledgeable employees to answer my questions or address my concerns. I also appreciate that Sephora has tools to colour match individuals and that the employees are always willing to test products and do mini in-services on new products. Store personnel are also ALWAYS willing to make you up samples and offer personalized recommendations.

Finally, as a VIB member I always love the private shopping events where I can bring along a friend and we enjoy goodie bags, drinks, snacks, and the excitement and exclusivity of shopping separate from the general public while previewing new techniques and watching tutorials. Those events are always so fun and Sephora makes an effort to make you feel special and appreciated.
Sandra R.
3 reviews
Absolutely my favorite store to shop for cosmetics. I can go in to buy just a foundation and walk away with new eyeliners, brushes and powders to try! I love that they give you trial packages with each purchase and you gather points to pick unique ones. I use all of their products, and find that even if one is out of stock, their staff are great at finding a similar product that works just as well.
Christina S.
St, NL
547 reviews
Huge fan of sephora for the make up it provides but everything else is kinda meh. The lightening is always super intense in the stores like too the point no one would look good. And the sales personal are very hit or miss. They are either very helpful and nice or very get out of my face. When I go in on days where my face is fully on and I'm carrying my designer bag they flock to me and help when. When I stroll in with my stroller and two kids in tow with my hair pulled back it's hard to even get them to look my way. Kinda biased if you ask me
Sephora you have very good makeup products is one of my most favorite brands until time
One of my favorite products is instan mattfication cation leaves a very good coverage I love this product thanks for your time
Sephora its shops are beautiful with a plethora of new and beautiful products with all the color ranges that can exist
Candyce B.
2 reviews
Smash box pore minimizing face primer
- this is my holy grail face primer. I have larger pores around my forehead and cheek area, and these really help to blur them away. It provides a smooth surface that allows my foundation to glide on perfectly. I will also apply this primer if I am not putting foundation on top and this not only blurs my pores, but my face stays shine free for much longer than it otherwise would. I also like that a little goes a long way so this product lasts me between 5-6months.
Holly C.
Bradford , ON
129 reviews
Beauty Junkie Expert Level 3
The all around best place to go for beauty needs! Love that they sell soo many brands expaeixally some higher end brands when you wanna treat yourself. I also love their points system I'm a VIB Rouge ! The employees are always so nice and friendly which is also a plus! And it's amazing how they give out samples for anything so you can try it out first! It's very helpful
5 reviews
Sephora's rating system is a complete sham. They absolutely 100% DELETE negative reviews. I've had some of my low rated reviews disappear entirely. If you are looking for HONEST reviews of products, stick to makeupalley or some other source on the internet. DO NOT trust Sephora's webiste to give you an honest picture of what people *really* think of any given product!
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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