BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,295 Reviews

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Reviews (34295)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Leanne G.
Barrie, ON
146 reviews
Beauty Junkie Expert Level 3
I find the sephora site to be very user friendly. I also have the app and find it even better. I prefer buying things off their site because you get more samples and there is a wider variety of products available. My suggestion for the stores is that they give customers 3 samples like the online site does, sometimes I don't get anything when I go to a sephora store and it's disappointing.
Jordan B.
Port Charlotte, FL
10 reviews
I love the accessibility to Sephora (brick and mortars, inside JCP, and online). Most of my shopping at Sephora is done online thanks to the 2 day flash shipping subscription they offer. I have renewed my shipping subscription and it pays for itself in one purchase alone. I also love the rewards system, I typically get a new reward with every 1 to 2 orders. The selection is wonderful and the customer service is even better. I will always shop at Sephora!
Christine M.
409 reviews
Beauty Junkie Expert Level 5
I love shopping at Sephora! The sales staff are very knowledgeable and happy to help. I love how they'll give you samples of anything and when ordering online there's always a great promo offer. I don't like that they don't have many sales and when they do, they never have enough stock of the popular items. I also hate how the best sales are almost back to back and right before Christmas.
Madiha X.
71 reviews
Beauty Junkie Expert Level 3
See, I love Sephora as a whole because of the products they offer and the resources they provide. What I DON'T like about Sephora is the customer service...that aspect is really declining and needs to improved ASAP. Since I primarily shop online, there are alot other stores out there that can replace Sephora but I always give them a chance since I've been with them for 9 years now.
Marie-Pier B.
3 reviews
What i love about sephora is that there is always an employee to help you through your search.
They're qualified and they do try to know you. That way they are able to find the best product for your need and your budget.
Since there is so many products, there is always other options if you don't like or can't afford some of the products.
They also have a good fidelity program which is free.
When you order online, you always get some samples that you can select youself within a selection.
Sephora is accessible to anyone!
Lesley C.
62 reviews
Beauty Junkie Expert Level 3
Between Sephora and my other shopping habits, I have no idea how I still have money but I somehow do. I've been a VIB Rogue member for two years now and I'm loving the free makeovers that come with it, along with the rewards. I'm a Sephora convert and I love that they're constantly adding more products. One thing I wish they had more of was more Korean beauty products and lines!!
Juliana L.
Balne√°rio Cambori√ļ
4 reviews
Eu amo essa loja. L√° encontro as melhores marcas de beleza. al√©m de sempre ter √≥timos profissionais para nos orientar. Adoro tamb√©m o Beauty Club, que consiste em um clube de vantagens, onde acumula-se pontos conforme o valor das compras, e posteriormente troca-se por brindes. O √ļnico problema √© que no Brasil √© um pouco pobrinho esse clube, mas nas lojas dos outros pa√≠ses √© mara!
Chelsea D.
141 reviews
Beauty Junkie Expert Level 4
Every time I go to Sephora, I always have an enjoyable experience. There is always someone readily available to help me with whatever I might neeed. One downside is that I'm never entirely sure how to navigate the store, I often just feel overwhelmed while in the store. I tend to order online from Sephora a lot more for this reason (and you always get awesome samples at check out)
unice w.
44 reviews
Beauty Junkie Expert Level 2
Sephora is really a beauty paradise. You can spend days or even hours playing around with the wide range of beautiful beauty products.But I gotta say one of my favorite things to play around with in sephora is the amazing lipstick sets they have. The collection of cream lip stains which only cost $14 is amazing it last for a 8 hour coverage for when you go out with your girlfriends or work even school. I definitely recommend you shop at sephora it's the one stop shop you won't regret going into.
Lori L.
North Bay
16 reviews
Love Sephora! So many choices & amazing quality products. I really like the Benefit line of Concealers. Especially Boi-ing. It is called an industrial strength, full coverage concealer & it really is. I have been using it for about 8 years now & will continue to keep it in my makeup arsenal! lol
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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