BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,293 Reviews

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Reviews (34293)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Fabiola M.
Barquisimeto, Lara
72 reviews
Beauty Junkie Expert Level 3
Okay first of all I love sephora so much, it's not even funny everytime I go on their website I always end up buying something. I've always had such a great experience with sephora and I love the fact that you can redeem points for gifts. I also love that they have special vib events. I love every palette that I've purchased from sephora they are my babies. And let me tell you, if you ever want to buy some thing from sephora that you've been wanting then you treat yourself because you deserve it and it's like getting Christmas gifts in your mailbox. It's a great shopping experience, excellent gifts. They also give out awesome samples. I would advise anyone to join there mailing list. You won't be sorry.
Cora M.
Saskatoon, Sk
32 reviews
Love Sephora!! They always strive for amazing customer service and the best products available. That they let you sample products before committing to a purchase and even allow returns when unpleased means high satisfaction rates. The only reason I didn't give them 5 stars is sometimes the over attention comes across as pushy and not helpful and often times I find the associates push me towards the most expensive products rather than the ones that best suit my needs. Also the Color IQ thing is always WAY off.
Lailai Z.
84 reviews
I love Sephora, I mean who doesn't? I took off a star because some products do seem overpriced then what I think they're worth and sometimes there's not enough workers and I can't ever seem to get help from anyone. They do have an insane amount of products to choose from varying from skin care to perfume and makeup. I also love the beauty insider so you can redeem points for some pretty expensive sample products. I got some fresh and Marc Jacob products from redeeming points! You also get a free gift in your birthday month which is also a bonus
Karen B.
Calgary, AK
21 reviews
Sephora is the go-to destination for any beauty or skin care products for me. I look forward to their semi-annual VIB sales and love stocking up. They have recently started accepting gift cards online which is a great bonus as sometimes they stores can get overwhelming because it is busy and there are SO MANY products. Being able to shop online on my own time lets me read all the reviews I want. Although there is nothing quite like being in store to test the colors, smell the perfumes and play with the makeup. I would recommend Sephora to anyone looking to purchase beauty related items.
Hetal S.
Toronto , ON
22 reviews
Beauty Junkie Expert Level 2
Ahh! My all time favourite-Sephora. I started shopping from this store from early this year. And by the end of the year I am already VIP Rouge member. They have awesome deals and super friendly staff. I get to buy products on rewards points and also get a free birthday gift. I so love their online and in-store customer service. I can't imagine by life without this store any longer. I buy all my skincare products from here. I have even tried the complimentary mini facials which really helped me choose the right product for me. I Heart Sephora!
Brianna B.
29 reviews
Beauty Junkie Expert Level 1
I've only recently checked out Sephora because I'm not that much of a makeup person, but I was looking for some nice face masks. I picked out 3 of the sephora brand facial masks and each one was about $8, which is a little more than I'd like to spend on something that you can only use once. But the qualify of them were really good and they were very effective on my face. The employees were very friendly while I was there and I can see myself going back again in the future to pick out some new products
Dawn F.
44 reviews
Beauty Junkie Expert Level 2
I love walking into Sephora and being greeted by one of their extremely knowledgeable staff! It can be overwhelming if you don't know exactly what you're looking for, or if you just want to try something new, but I've never been dissapointed with a purchase there! I almost blindly trust the quality of the products now, and have my favorite brands that I know I can always find (Too Faced and BITE Beauty to name a couple) but I also don't mind exploring new options because I've never been lead astray.
Brianna C.
Dauphin, MB
113 reviews
Beauty Junkie Expert Level 2
Sephora is my one true love, and is my go to place for new makeup products on the scene. The most recent product I bought from Sephora was the Modern Renaissance palette by Anastasia Beverly Hills. It is full of beautiful rich pigmented warm toned eyeshadows, ranging from matte to shimmers. The amount of looks you can create are endless, from simple eye wear to going out in the town. Blending is so effortless, and the fallout is not severe. I absolutely adore this palette, and gravitate towards using it everyday.
Cheli V.
43 reviews
I've used a small eyebrow kit from the sephora. It had a small spouli brush, tweezer, and a small brush to apply the product. the kit has two eyebrow shades and a wax to keep the eyebrows in place. All in all it is very convenient easy to use and pigmented. I used it when i was first starting up with makeup and it was very helpful. Although it would not be my first choice today, I would still use it. I think it is a little pricey but that is expected from sephora. I would definitely recommend
Mandi D.
Mississauga, ON
74 reviews
Beauty Junkie Expert Level 3
I love sephora stores but the reason i only gave 3 stars is because online buying with them can be a nightmare. I find their customer service os not informed nor trained properly. I habe had many time where my
Card gor charged and they say oh well it didnt go through and it takes multiple days for the money to return and you dont get what u ordered because it was sold out . I love sephora the staff in the stores are always very helpful and they have all the brands i love but they need to work on their online shopping.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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