BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,301 Reviews

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Reviews (34301)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Ashley C.
Montreal, QC
61 reviews
Beauty Junkie Expert Level 2
I am not makeup savvy, and I think it shows on my face when I walk into Sephora. I went in for my birthday looking to pick up a mascara, a foundation, a lipstick and a neutral lipliner. The staff was so friendly, approachable and knowledgable. The makeup artist who approached me allowed me to test out every product I was interested in purchasing, showing me how to apply it properly, and answered whatever questions I had about the product. My total came to about 60$ and I got everything I wanted, in the budget I wanted, and the quality of everything i got was PERFECT
Mississauga , ON
262 reviews
Beauty Junkie Expert Level 4
I love Sephora!

It is a great store and I always feel taken care of when I am there.

The sales people are great and very attentive to their customers.

Sometimes it is really busy but that is only because it is so popular.

Their shipping is also amazing.

I just wanted to add that I do have a little beef with Sephora and it is that I really don't understand why when they ship products they use such big boxes.  I literally got an order for a Tattoo Liner and a Melted Matte Lipstick and it came in a box that could have held easily 10 palettes.  They really should consider using the bubble type envelopes like Ipsy does for their shipments. It would probably be more economical for them and also better for the environment.  Just saying :)
Amber T.
Yakima, WA
31 reviews
I'm VIB Rouge if that tells you anything! I love being able to go into the stores and able to touch the makeup or products that I am wanting to purchase. That alone has swayed whether or not I will purchase a specific product. I also enjoy using the website to purchase products that I can't find in my local Sephora. I have only a Sephora inside JCPennys, that many times will have a small selection of a certain brand, or not carry it at all. I have purchased items online, and have been able to to return instore. The products sold are typically high end and are more expensive. I've utilized free samples of products several times, which allowed me to see if primers, or foundations will work with my skin type, before making the purchase.
Kristen H.
St catharines, ON
130 reviews
Beauty Junkie Expert Level 3
I love Sephora. I live in Canada so we have a harder time trying to get a lof of high-end products and we always have to pay extra shipping so i love being able to walk into my local Sephora and having the ability to go home with some amazing pfoducts right away. The girls are always so amazing and I have never had any issue with returning something that didn't match me perfectly. Their selection is always incredible and if thefe is something that I want but they don't have it at the moment they always go out of tbeir way to make sure I can get it. I love Sephora. It is makeup heaven
Elizabeth M.
Saint, QC
649 reviews
Beauty Junkie Expert Level 5
best store, love shoping online, so many options for samples, rewards and sales.
However, my experiences in stores haven't been that great, the staff was very courteous, but every time I had a product in mind, they guide me to another product and unfortunately, I realise that they do not know enough. I have dry skin, they always manage to give me something that dries up my face. This is why the internet is a much better option for me, I don't get influenced;) However, they are very professional, great looking stores, so many options, so much staff around.
Marina H.
Toronto, ON
37 reviews
Beauty Junkie Expert Level 2
Since I'm from Canada, there aren't really that many options for me in terms of getting make up. We don't have an Ulta around here so the only other choices are Holt Renfrew for super expensive department store makeup or Shoppers Drug Mart for drugstore and somewhat higher end makeup. I love Sephora because of their loyalty system as well as the fact that all their employees actually know what they're talking about. More often than not I go in looking for something and then get a whole routine done on my face and walk out with a bunch of samples!
Gema C.
Tampico, Tamaulipas
3 reviews
Okay first of all I love sephora so much, it's not even funny everytime I go on their website I always end up buying something. I've always had such a great experience with sephora and I love the fact that you can redeem points for gifts. I also love that they have special vib events. I love every palette that I've purchased from sephora they are my babies. And let me tell you, if you ever want to buy some thing from sephora that you've been wanting then you treat yourself because you deserve it and it's like getting Christmas gifts in your mailbox.
Lily D.
Derbyshire , Dronfield
127 reviews
Beauty Junkie Expert Level 4
I personally love every single Sophora product they have. My number one favourite so far product is a Sophora hydrating smoothing foundation I think it gives a really good coverage and hydrate the skin and doesn't move all day. Best part about the foundation is it oil free and you don't need to touch up through the day. Foundations easy to blend and easy to work with and I never come across difficult ways to blend it. If you're looking for foundation I definitely recommend the Sophora hydrating and smoothing foundation because it's super affordable and would be good for any skin consistency.
Vineetaa S.
Boca Raton, FL
351 reviews
Beauty Junkie Expert Level 4
I truly love shopping at Sephora. They carry some really unique and interesting items that I love browsing and exploring and I've purchased quite a lot from here. Sephora carries products that are more on the expensive side but I enjoy quite a few of those said products. They make it so easy to shop, their website design and layout is extremely user friendly and I love that they have a points with purchase program that can be used to redeem little 'reward perks'. They also have a great return policy (I've never returned anything yet to date but it's good to know this in the event it's needed). Their in-store layout is also nice and fun to browse and there's always a helpful employee at hand. I'll keep shopping here without a doubt.
Mariam M.
203 reviews
Beauty Junkie Expert Level 2
they have everything, different brands they have AMAZING sales they have haigha nd low prices its always hard to go there without buying anything, its the perfect place to shop for beauty gifts for you mates.Sephora products are the best products which i honestly advice everyone to use it is really very effective i love all of it products and cosmetics i always get it from outside the country where my relatives live whatever but all the products are just amazing
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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