BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,295 Reviews

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Reviews (34295)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Aaishah N.
Iqbal Rd, Grand Bay
116 reviews
Beauty Junkie Expert Level 2
Its is my best store for buying makeups... I love mostly ever makeups in this store and they all work out for me.. However there are some misses which i don't really like bcoz of its formula... I love shopping from this store and i do it online because this store is not found in my country.. I have to search eveywhere to be able to get a single product.. And also i am not sure whether it is the original or immitation one.. So i prefer to buy online with its expensive shipping at times to get a product in hand.. I do not regret my decision of paying so much but at times when i obtain a product not to my choice, i do regret wasting a lot of money then.. However there is no trouble in trying new products amd learning which products is suited best for you.. I love trying which helps in self learning...
Ivy O.
Scarborough, ON
43 reviews
Beauty Junkie Expert Level 3
I love Sephora for the wide range of brands of cosmetics and tools that are available. It's the perfect store for any beauty needs for the simple, no-make up girl or even the glamorous make-up artist/expert who never leaves the house looking less than flawless. The employees at Sephora are always willing to help, and for the most part, are really knowledgeable about their products, guiding the shopper to the right section or giving great advice/suggestions. Sephora also provides great services such as mini and/or full makeovers. If you're lucky, there is a Benefit Brow Bar at your local Sephora where you can also get your brows looking like you're ready for a Vogue photo shoot. Definitely my go-to, and all-time favourite beauty store!
Rachel B.
24 reviews

I bought the Chocolate bar when it first came out (with the thicker packaging) & I absolutely loved it. It was my everyday palette and used almost every single shadows. Unfortunately, I lost my first palette and bought a second with the new packaging which is thinner. I can't help but notice that the formula changed? It might just be me, but I didn't find myself reaching for some shadow as it seem dry and as richly pigmented as the first one. (Ex. cherry cordial, strawberry bon bon) The color selection is perfect for everyday natural looks as it consists of various brown shades with different undertones yet keeping it fun with some pop of colors that are neutral. I especially love using salted caramel in the crease. Without a primer, the shadows lasted a good 4-5 hours before it begins to fade and with a primer, it lasted 7+ hours.
Karmela O.
Spring, TX
157 reviews
Beauty Junkie Expert Level 3
I go here if I want to get some high end make up. Apparently, I have been having issues with their system. Eversince I signed up with them in 2011, they have been putting my phone number in but whenever I go back, it doesn't pull up my account. EVERY SINGLE TIME SINCE 2011. First, they told me a million times already that it's been fixed then the last time I went, they said that they are trying to switch softwares or whatever. Then I gave an attitude because now, they are giving me a different reason. Then she gave an attitude back. CRAZYYY so I'd rather order online than to deal with the store system issue and their customer service attitude.
Tania H.
50 reviews
Beauty Junkie Expert Level 2
Sephora is my go-to for all the latest and greatest cosmetics and beauty products. I love that it's like a candy store for so many of us because it really does offer the very best for our skin and beauty routine, and everything is so incredibly good. As a company that values themselves on the best, you can see it in their collection of products for the makeup maven. I appreciate them taking the time to sell things so many of us can use and come to love, and I really love that they introduce us to new products all time. Not to mention, the samples are so helpful in making up your mind, haha!
Ashley C.
Montreal, QC
61 reviews
Beauty Junkie Expert Level 2
I am not makeup savvy, and I think it shows on my face when I walk into Sephora. I went in for my birthday looking to pick up a mascara, a foundation, a lipstick and a neutral lipliner. The staff was so friendly, approachable and knowledgable. The makeup artist who approached me allowed me to test out every product I was interested in purchasing, showing me how to apply it properly, and answered whatever questions I had about the product. My total came to about 60$ and I got everything I wanted, in the budget I wanted, and the quality of everything i got was PERFECT
Mississauga , ON
262 reviews
Beauty Junkie Expert Level 4
I love Sephora!

It is a great store and I always feel taken care of when I am there.

The sales people are great and very attentive to their customers.

Sometimes it is really busy but that is only because it is so popular.

Their shipping is also amazing.

I just wanted to add that I do have a little beef with Sephora and it is that I really don't understand why when they ship products they use such big boxes.  I literally got an order for a Tattoo Liner and a Melted Matte Lipstick and it came in a box that could have held easily 10 palettes.  They really should consider using the bubble type envelopes like Ipsy does for their shipments. It would probably be more economical for them and also better for the environment.  Just saying :)
Amber T.
Yakima, WA
31 reviews
I'm VIB Rouge if that tells you anything! I love being able to go into the stores and able to touch the makeup or products that I am wanting to purchase. That alone has swayed whether or not I will purchase a specific product. I also enjoy using the website to purchase products that I can't find in my local Sephora. I have only a Sephora inside JCPennys, that many times will have a small selection of a certain brand, or not carry it at all. I have purchased items online, and have been able to to return instore. The products sold are typically high end and are more expensive. I've utilized free samples of products several times, which allowed me to see if primers, or foundations will work with my skin type, before making the purchase.
Kristen H.
St catharines, ON
130 reviews
Beauty Junkie Expert Level 3
I love Sephora. I live in Canada so we have a harder time trying to get a lof of high-end products and we always have to pay extra shipping so i love being able to walk into my local Sephora and having the ability to go home with some amazing pfoducts right away. The girls are always so amazing and I have never had any issue with returning something that didn't match me perfectly. Their selection is always incredible and if thefe is something that I want but they don't have it at the moment they always go out of tbeir way to make sure I can get it. I love Sephora. It is makeup heaven
Marina H.
Toronto, ON
37 reviews
Beauty Junkie Expert Level 2
Since I'm from Canada, there aren't really that many options for me in terms of getting make up. We don't have an Ulta around here so the only other choices are Holt Renfrew for super expensive department store makeup or Shoppers Drug Mart for drugstore and somewhat higher end makeup. I love Sephora because of their loyalty system as well as the fact that all their employees actually know what they're talking about. More often than not I go in looking for something and then get a whole routine done on my face and walk out with a bunch of samples!
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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