BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,295 Reviews

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Reviews (34295)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Jessa T.
Chicago , IL
128 reviews
Beauty Junkie Expert Level 3
Sephora is great that have a fantastic selection of high end products I love so many of the brands that are sold there but I feel like their customer service is lacking. No one comes up to ask if you need any help. The employees aren't proactive or easy to converse with. The atmosphere is a very snooty attitude.
Jackie D.
5 reviews
The amount of products I purchase here I can't even begin to explain! I know the products at Sephora can sometimes be found at Ulta, other stores, or online, but the service and knowledge of the beauty gurus here is incredible! I have purchased a Dry Bar straightener, face wash, logins, eyeshadow, lipstick, lip gloss, eyeliner, lip liner. Basically you name it and I've gotten it from Sephora... it's more addicting than it seems!
Lauren C.
Louisville, KY
165 reviews
I am Sephora obsessed. Seriously. A small percentage of my income definitely goes to Sephora. I just love the quality of products and service you get from the brand. I also love that you can get so many samples to try the products before you commit to a purchase, it really helps budget conscious people like myself.
Tammy A.
Colorado Springs, CO
8 reviews
I was looking for Bobbi Brown's Eye Opening mascara and decided to check Sephora to see if they stocked it. I was happy to find they did as shipping is not as expensive as BB's website. I have been to Sephora in person and love it, and have used their website and been happy with the range of products they offer and quick delivery. I will definitely continue shopping with them
Morgan W.
Lexington, KY
211 reviews
Beauty Junkie Expert Level 3
I love to go in this store and just look around. The only one I have in my area is in the jcpennys so it isn't quite the size that I would like for the right amount of product but regardless it is a nice store with lots of options. Only taking a star because I wish they had more skincare and hair are options.
Han r.
Yonkers, NY
348 reviews
Beauty Junkie Expert Level 4
THE BEST when it comes to customer service, product exploration, and great deals. I love trying things on in store as well as shopping online for great perks such as free samples and beauty rewards mini products. They have the best brands and sales often. The stores are all over the place so it's easy to find one and discover new products. Knowledgeable staff. A+++++
Cynthia A.
3 reviews
Beauty Junkie Expert Level 1
Sephora is a plethora of amazing and at times expensive products, but they are hit or miss for me personally. What I mean by this is I have gone to some Sephoras and had a lovely experience but then I go to another one and the customer service is terrible, the store is a mess, almost everything you are looking for is out of stock, the associates are terrible. One is dismissed, ignored, or standing there as they hold conversations with each other in a different language. Anyhow, like I mentioned before Sephora is a plethora of beautiful products, good samples and on occasion good customer service. If you haven't visited one I highly recommend that you do, your inner child that loved playing with moms makeup will thank you.
april C.
El Paso, TX
4 reviews
They have so many brands of make up except they don't carry MAC products. Some of the simpler items like pencil sharpener are over priced to me but I love the selection.if you order online you get free samples or freebies with a promo code. You also get a free makeover with any purchase over 50$. Although it takes them about 2 hours from my experiences. You also get freebies on your birthday and get points on each purchase
Tammy N.
Philadelphia, PA
37 reviews
I recently received two Benefit Cosmetics products. Those are the Define and Refined Brows kit and the Bigger and Bolder Brows kit. They are absolutely amazing. I love them so much. Their products in these kits allow you to transform your light or sparse brows to beautiful and natural brows. Definitely recommend trying out especially if you are a beginner like me!!
Joanne R.
Coram, NY
10 reviews
My #1. I love everything about Sephora, whether it be the products, the employees, the smell, literally everything. You can come in and get a sample of literally anything and if you don't like a product you can always return it! I am a VIB Rouge member and probably spend more money here than anywhere else.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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