BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,294 Reviews

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Reviews (34294)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Esperanza G.
Hawthorne, CA
32 reviews
I love sephora. Not only can you find a vast array of products but you can request samples too. On the website you can request samples and in the store too. Their member program is great as you can rack up points based on purchase price and get first dibs on additional samples. My motto is try before you buy do that's great for me.
Annette P.
Greenacres, FL
157 reviews
VIB ROUGE here and I’m totally quitting Sephora! I once would have given Sephora 4-5 stars, but Today, the only good thing I can is the return policy. I’m a strictly online shopper, and In the last 3 months this is my experience:

-They replace my chosen samples with whatever they please (and this month they sent me NO samples in my online orders AT ALL)

- sent me the wrong beauty edition playbox (no option to get the right one or return, I was stuck with a box I did not want)

- package missing products (they did eventually send me the missing products)

- flash 2 day shipping (almost always delayed the last few months; range btwn 2 to 7 days)

- Sephora online allowed me to place an order for products that were not in stock, then I get an email saying they will refund the unavailable items

- every time I try to resolve an issue, they don’t want to be bothered, instead just add points to my beauty insider card (that would be ok, except I rather have what I ordered, and I want the samples I ordered!)

- rewards online > 500 points are ALWAYS SOLD OUT!

All of these issues may be part of the distribution center, but this is all building up, and a good return policy just in not worth the frustration of shopping with Sephora.

FYI: Most brands have soooo many deals on their website, if you sign up for emails. For example, has 45% off their entire site with promo code “MERRY45” ,so you can definitely find products way cheaper on brands sites (ole henriksen, tarte, Kate Somerville, etc... all have deals, and most have point programs) Plus, those sites also usually throw in free samples and other goodies too. This is a recent new discovery for me, so I now know I have cost affordable options, aside from Sephora!

Happy Shopping!
Kristy M.
Bullhead City, AZ
149 reviews
Beauty Junkie Expert Level 4
Have been going to Sephora since they opened. I love the variety of products and the helpfulness of staff. It can be overwhelming to try and choose the right color of say foundation. Their staff will take their time and help me with things like this. Going into Sephora, I could spend's like going into a candy store!
Maria T.
Houston, TX
63 reviews
Beauty Junkie Expert Level 3
Sephora is a great place to buy makeup products and perfume they also have people that are willing to help you find the right color for your skin and the best part is that if your not to sure about the product they advice you can ask for a sample and try it before you buy it they really try their best to help their customers
Joyce D.
28 reviews
Beauty Junkie Expert Level 1
love love love sephora, can find anything and everything you want and need at the store and especially online. i recently purchased the anastasia beverly hills dipbrow pomade in ebony, a new beauty blender that comes w the solid and also the tartelette in bloom palette by tarte
Courtney H.
Bryan, TX
40 reviews
Beauty Junkie Expert Level 1
Sephora is a really great place to go to if you want to find great products. I don't think that there could be any more room for improvement. My favorite purchase is the Naked Smoky Pallet but I have been dying to go back to try too faced. The workers are very nice and if I could, I would buy everything in that store.
Valery P.
Houston, TX
57 reviews
Okay first of all I love sephora so much, it's not even funny everytime I go on their website I always end up buying something. I've always had such a great experience with sephora and I love the fact that you can redeem points for gifts. I also love that they have special vib events. I love every palette that I've purchased from sephora they are my babies.
Sarah K.
69 reviews
They have all kinds of makeup and just face and body products. You can get free samples in almost anything to try out. also when you buy something they put free samples in your bag, online or in store, theres always someone you can ask questions to. although where you might think there are all trained in makeup they are not.
Maddie S.
Tuscaloosa, AL
29 reviews
My go to makeup store! Every Sephora I've been to has amazing employees who are willing to help you with anything from finding a product to showing you how to use it! I'm in the Sephora near me so often that the manager remembers me. I love the products, but the great customer service makes the experience 10x better!
Sarah H.
Conyers, GA
20 reviews
Beauty Junkie Expert Level 1
Sephora would be way better if it was cheaper! But it is good quality and nice products. I would rather spend less on something else but when I can afford it. I get sephora. I still recommend it even though it's expensive
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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