BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,294 Reviews

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Reviews (34294)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Caroline S.
Westport, CT
10 reviews
I am absolutely in love with sephora; the selection of brands the employees, the smells and the products, and price ranges. Whenever i walk into the store i am greeted with a non judgmental happy face. This store offers so much artistic inspiration in a feel good environment
Megan B.
Atlanta, GA
406 reviews
Beauty Junkie Expert Level 4
I really like shopping g with sephora. In store experiences are always great. The staff is typically friendly and willing to help. Most of the time though I shop online and I love it. Their delivery cost are cheap and fast. Most of their "Sephora" brand products are good as well.
Whitney M.
22 reviews
Beauty Junkie Expert Level 1
I love the exclusive items that Sephora has as well as their vast selection. However, it seems that their staff are general known as being rude to their customers. PERSONALLY, I've never had this problem; the girls working have always seemed very kind to me, but never offer free samples! Overall, I think it is a great store with a great collection and decent prices for high-end makeup.
Sierra D.
San Antonio, TX
95 reviews
Beauty Junkie Expert Level 3
I used to love going to Sephora, however, my most recent trips have involved very rude staff and over pushing on extra products. One employee had acted like she didn't even see me and nearly knocked me out of the way to assist another customer. Not a single excuse me or sorry.
Maria Laura R.
Orlando, FL
196 reviews
Beauty Junkie Expert Level 3
You would never know I spend so much on make up since I usually go with a very natural, almost 'no-makeup' look. But I seriously spend waaaay too much money here. I have extremely difficult the worst combination skin ever. So, I'm always searching for and buying new/different products to try and give moisture, while taming my excessively oily face. I've yet to find my holy grail :( Anyways, I get the $10 flash shipping (pay $10 for 2-day shipping for 1 year) because I much prefer to buy things online. It's more convenient, you don't have to deal with the massive crowds in the freakishly small aisles, and you get 3 free samples (and you can use a code for a deluxe sample with $25 or $35 sample). You don't get samples with purchase in the store.
I love the variety and selection of high end make up, although it would be nice if they had more 'cheap' options for when you need to buy one more thing to get a deal or something. That's where Ulta has the upper hand.

The stores tend to remind me of Apple. Freakishly busy/crowded. But the aisles are really skinny so it's impossible to walk by others and their large purses that turn them into like two people..ugh. The samples out for you to try are also super gross..because people are gross and just can't keep anything nice. It's nice if they have what you want to try so you can see the texture, feel, if it matches your skintone, etc. though.
Katie N.
Riverside , CA
219 reviews
Beauty Junkie Expert Level 4
Love Sephora for all my beauty needs. They have a huge range of products and prices and there are a ton of Sephora dupes for the high end stuff they have a really great return policy if you don't like something and they have rewards which allows you to treat yourself some more
Emily G.
Cleveland , MS
9 reviews
I'm obsessed with Sephora. It will obviously be different everywhere you go, but I always love it.

The employees are always super helpful and ready to give you their personal suggestions. Also, I love that you can sample and test so you know what you like before you buy it!
Mia P.
194 reviews
Beauty Junkie Expert Level 2
I LOVE ordering from Sephora online. I always receive several free samples and I accumulate points that I can redeem for deluxe sample items. They have great customer service if your products are ever damaged or the wrong item gets sent. I highly recommend shopping g SEPHORA online
Jessica P.
Ooltewah, TN
22 reviews
I love going to Sephora to try out new products. I enjoy that I can test products before purchasing them. I like makeup but I am by far NOT an expert. It can be a little overwhelming because of the number of products but the more I go the more familiar I get with the store.
Keara D.
Pasadena, TX
4 reviews
This is my go to store for all make up and beauty products. I cannot complain with their service they are always so attentive to your needs, and the rewards program is great, that's why I keep going back too redeem all my freebies. Sephora is hands down the best make up store.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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