BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,295 Reviews

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Reviews (34295)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Socorro R.
West Covina, CA
25 reviews
They have so many items! The pricing can be a little high but they're always willing to send you home with a few samples ... that is if you can find someone to help you. I've been ignored many times in my local sephora so I tend to avoid it. If I have a few extra hours to kill I'll go in and try to track someone down to discuss new products.
Marisa C.
148 reviews
Beauty Junkie Expert Level 3
I give this company 4 stars. I admit they have a variety of things but what kills me the most is the employees. Each employee I've ever encountered is really rude. I mean given I might not be flamed up when I go in but still. Usually when I go in I don't speak to anyone and I mind my own business so I don't have to encounter someone's horrible mood.
Kaitie K.
Huntsville, AL
69 reviews
Beauty Junkie Expert Level 1
I like to shop at sephora to skip shipping charges on a lot of luxury otherwise-online-only brands. It's not my favorite place to go.
The staff are incredibly pushy even after explaining to them you're just looking and will let them know if you need help. Check out wait times can be painfully long, and the rewards program is hardly worth it. Rack up points to redeem on sample size makeup or perfume.
They have a great selection of products though, and the staff are generally knowledgeable.
Sonia B.
Sacramento, CA
96 reviews
Beauty Junkie Expert Level 4
I love going into a Sephora and being greeted as i enter the doors.They have different products for different skin types. However, if you are looking for a cheaper makeup/beauty products this is not the store to necessarily go to. Their are many other stores to go that offer similar and different products. The cons on a Sephora is that it can be chaotic and popular items can run out so plan accordingly ( again, depending on location). The best part is that shopping often also has its rewards.
Lynsey J.
8 reviews
I am a makeup addict. Recently a Sephora opened up closer to my home and I must say that I have become a regular there. The staff at both locations near me have been very helpful and I always come home with something I love. I really cannot choose between Sephora or Ulta since the have different brands and I love them both! Reason for 4 stars is due to their rewards program-I wish it was set up more like Ulta's rather than cashing in points for a single product sample.
Christie L.
51 reviews
Beauty Junkie Expert Level 2
I have recently within the past year have found Sephora which is my new obsession now! I love how you get 3 deluxe free samples with every online purchase and in store if you ask at the checkout they usually have some too. Plus you get points twards free stuff in their rewards brazier when you buy stuff $1= 1point and they add up puick! I definitely recommend going and checking out a Sephora near you!
David S.
Bowling Green, KY
80 reviews
First, Sephora's fixtures, product holders, and environment are all very nice and create a luxe atmosphere in the store. They carry a wide range of prestige and luxury makeup and skincare products, which makes it an easy one stop beauty destination. I also love that the staff seems to have a great grasp generally of their products they carry
Laura C.
St petersburg , FL
105 reviews
Beauty Junkie Expert Level 3
I am a person that doesnt like to spend tooooo much money on makeup but i love Sephora becuae i get in those walls and is like if magic happens inside, Im always well treated and i love that i have the opportunity to see the products that everybody is talking about and try them
Emily A.
375 reviews
Beauty Junkie Expert Level 4
"When I die bury me inside the Sephora store!"

But seriously, this place is my mecca -- and I don't say that only because I'm a former employee. Sephora is my happy place and that can be said for a lot of people!

There are not many stores where you are encouraged to try and play with the products, and not only that, but you are provided with incredible education on them as well, if you're so inclined.

Sephora is an incredible company to shop with and work for!
Ashley D.
Frankfort, KY
1 review
Sephora is my number one go to for any beauty product. The beauty experts take time to listen to my needs, and help me find a product that fits what I'm looking for. Recently I was looking for a long lasting liquid lipstick that didn't bleed and that lasted. The sales associate took time to educate me on multiple products and we finally found a liquid lipstick that worked for me. I cannot stop raving about smashbox always on liquid lipstick in the color Miss Conduct.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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