BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,295 Reviews

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Reviews (34295)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Dominique M.
Woodbridge, VA
43 reviews
Beauty Junkie Expert Level 4
Favorite makeup store. Love that they're constantly expanding the product ranges and brands that they carry. A lot of that has to do with the fact that Sephora is so engaged on social media so they get a first hand view of what people want to buy. It's also good and bad that the associates aren't commission based, because while they don't pressure you to purchase or exaggerate how good a product is, they tend not to be super knowledgeable.
Henk M.
W Hollywood, CA
155 reviews
Beauty Junkie Expert Level 4
Sephora is so inconsistent every time I go. So it's very hard to give it an accurate rating. Some employee's treat me as if I'm wearing an invisibility cloak. And others treat me very cordially. Sephora also never has sales or deals, sure they may give out an sample here or there but, no actual deals like ever.
Joy J.
Lexington, KY
49 reviews
Beauty Junkie Expert Level 2
Sephora has the absolute best customer service of any beauty retailer. I prefer them hands down over also. Sephora and their beauty Rewards program cannot be beat. Especially love the birthday gift that they give out each year they are fantastic value and are filled with the best products, and I love that there products that I normally wouldn't use but end up getting hooked on so I do end up buying the full-size version
Roxanne S.
Round Rock, TX
124 reviews
Beauty Junkie Expert Level 3
Sephora. Where do I even start! This is legit my happy place. There's so much variety in one place and I love that they will create samples of pretty much any product. Their rewards programs is amazing as well! I love cashing in my points for samples and all of the perks that's come with their VIB Rouge program!
Joellelynn W.
Kernville, CA
41 reviews
The thing I love about Sephora is the help you can get from the people who work there. I'm not a beauty product expert so it's very nice for me to be able to tell someone what I'm looking for and have them give me suggestions and let me try samples. I can almost always count on a knowledgeable employee.
Elise Y.
Boston, MA
4 reviews
I went into to my local Sephora looking for help matching my skin tone with a foundation. They did the skin tone analysis for me and tried several shades until we found the perfect one! Very helpful and friendly. I would highly recommend paying a visit to the location if you have difficulty finding your proper shade. The sales associate was so nice, she even threw in a fairly large free sample of the perfume of my choice.
kia h.
Copiague, NY
79 reviews
Beauty Junkie Expert Level 4
Sephora is hands down the best makeup store I have ever been to.💟💟💟 The difference between MAC and Sephora is that MAC hires makeup artists and Sephora hires makeup enthusiasts so it gives more of a humble vibe. Every time i go everyone is so genuinely nice and knowledgable. I personally Do Not like Mac products mostly because it does not go with my skin type and there have been a couple times where the employees were rude.
Kerri F.
Silver Creek, MS
3 reviews
Sephora is my favorite store in the world! I love the variety and the helpfulness of the salespeople! I always get the majority of my makeup from Sephora and it is the perfect place to get high end makeup products!
Sevana H.
20 reviews
Beauty Junkie Expert Level 1
One of my favorite places to go and spend countless hours at (as well as spend a countless amount of my hard earned money lol!)
Honestly, they have such a great variety of makeup, skincare, hair and body care as well as an amazing collection of fragrances - I just can't get myself to leave once I'm there!
Angelica G.
East Weymouth, MA
151 reviews
Beauty Junkie Expert Level 3
We all know makeup can be pricey, but Sephora has such a huge selection that you can usually find something at any price point. The store is well organized and the employees have always been extremely kind to me when I am there. I absolutely would shop there again, because I need to feed my makeup addiction.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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