BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,295 Reviews

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Reviews (34295)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Mackenzie B.
39 reviews
Sephora is an amazing store if you are looking for anything makeup or skincare related. Not only are there employees ready to help you find anything you need, but you can also get shade matched to certain products, receive birthday gifts if you are a beauty insider, or get makeovers! Thus, this stores is one of my favorite places to shop for makeup.
Sharon B.
46 reviews
Beauty Junkie Expert Level 2
It's almost like a 50/50 chance at Sephora. Sometimes the girls don't know how to match foundations on colored girls which is why I tend to do it on my own now (but this is a problem at all beauty stores: Ulta, MAC counters, etc.). As far as their selection, its AMAZING. But I do think they need to update their beauty rewards program. Overall, I love Sephora
Rebecca B.
Edison, NJ
238 reviews
Beauty Junkie Expert Level 4
I love Sephora- the brand selection is great and you get free 2 day flash shipping as a rouge. I like how they do the large sales twice a year that works on all products- good to stock up. Biggest downside to Sephora is their lackluster rewards program- if they switched over to an Ulta type rewards system, id make all my High end purchases at Sephora
Robyn P.
186 reviews
Beauty Junkie Expert Level 3
I want to love Sephora as much as others do, but I just can't. Here's the deal, every time I walk into a Sephora, no matter the location, I feel like the staff is judging me. I just don't feel comfortable in the store. They have awesome products, but something about the atmosphere just totally throws me off. I only go in when I ABSOLUTELY cannot find whatever I want elsewhere.
Maya R.
Post Falls, ID
34 reviews
My favorite place to buy makeup! I love the high quality brands that they carry! I also love the rewards system. In my opinion it's much better than ultas rewards system. If you are a beauty insider, every dollar you spend you get one point. Then once you spend a certain amount of money you level up and get to pick out products to have for free.
allyn b.
5 reviews
Shopping in Sephora is an experience in itself. Walking into the store just makes me excited! I love the way to the store is organized, and I love the huge range of brands that they offer, from more affordable options to luxury items. I definitely recommend shopping in store, especially for make-up newbies, because it is great to get feedback and recommendations from the staff, and they give generous samples for products you are interested in trying. I only wish that Sephora gave the option of trading in points for coupons/money off future purchases. I do appreciate the points rewards, but a lot of times I would rather get money off my purchase.
Beatriz R.
114 reviews
Beauty Junkie Expert Level 4
This is every makeup lover / enthusiast's paradise! It is a splurge but definitely worth it. They have everything beauty related and all your makeup needs can be covered there. The stores can be intimidating because of some employees in there, but I say just ignore them and have fun testing all the makeup and collecting all the samples you want!
Belinda P.
Christiansbrg, VA
107 reviews
Beauty Junkie Expert Level 3
I love shopping at Sephora. They have everything I am looking for and it is so easy to use their website. I also enjoy getting points for every purchase I make, which I can in return use to get sample items that I'm not sure about. I have only every shopped online so I can't say anything to in store purchasing but I am always shopping online at Sephora.
Ally F.
22 reviews
Beauty Junkie Expert Level 1
I LOVE SEPHORA!!! I am addicted to make up and they just have all the brands that I need in my life. However, they are expensive but the majority of their products are of fantastic quality. They have great customer service. If you are interested in make up and have no idea what to buy or to do, schedule an appointment for a make over so you can get a good idea of what you need to achieve what you want.
Hillary S.
276 reviews
Beauty Junkie Expert Level 4
I stumbled upon Sephora years ago and fell in love. I love the variety of products they carry and how many different brands they currently keep in stock. Their products are always hot in the beauty industry. I've always received wonderful service each time I go into their stores. The shipping is always very convenient and arrives in a timely manner.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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