BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,293 Reviews

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Reviews (34293)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Valerie B.
Lakeside, CA
226 reviews
This is the perfect store to find anything I need beauty related. There is one at my local mall. Everything is great quality. The prices are a bit high but you get good products in return. Also a great rewards program.
Glenda V.
Fontana, CA
18 reviews
I buy most of my makeup at Sephora. Recently I bought Estee Lauder foundation and I love it. It's the only foundation that completely stays on my skin and last all day.
Caitlin Z.
Woodbury, CT
51 reviews
Beauty Junkie Expert Level 3
Sephora gets a very mixed review. I am a frequent Sephora shopper so let me just make a pro/con list

-Free samples of anything! Just ask.
-Lots of brands to choose from
-Lots of color options in foundation/products
-Staff help with recommendations and color matching
-they have a rewards program

-the layout is very overwhelming- I have literally walked out because I was so overwhelmed by the chaos
-staff is a gamble. If they're not busy, they could be rude or unknowledgeable.
-too many products to just browse
-did I say overwhelming?? Seriously.
-it's so annoying to try on products by yourself! Like just give me a beauty blender and I can do it myself.

Basically, can't live with it, can't live without it. I always like to try before I buy- and Sephora is really the only place.
Hira S.
Valley Stream
7 reviews
The sephora mascara is really good. It gives me the big false lash look without clumping. Plus it dries fast so I can apply more coat on top without waiting long
Julianne E.
260 reviews
Beauty Junkie Expert Level 4
In store is great that they can color match and find your exact skintone(for foundations).
I ALWAYS shop online. You just get more for your money online. 3 free samples plus if you use a promo code, more free samples. I always feel like I'm a bother when I ask for 3 samples in store, so I just prefer online.
They have an easy return policy with receipt, in store credit for no receipt.
Fantastic, high quality, and hard to find products. Top shelf and I buy all the time!!!
Julia D.
Floyds Knobs, IN
86 reviews
Beauty Junkie Expert Level 2
I love shopping at Sephora. The employees are always friend, and I love that I can try out products before making a commitment to any one item. The ability to get samples makes buying foundation a better experience than I used to have before a Sephora opened near me. I finally have found perfect matches for my skin. This is a store that my fiancé will happily go to with me as well because of the cologne and skincare products. I love the Sephora makeup brand as well.
Olivia H.
152 reviews
Beauty Junkie Expert Level 4
I love Sephora. The only complaint is about the employees. They make them act so pushy. While shopping an employee came up to me and my boyfriend at least five times asking if she could help us find anything. We said no thank you every time but she continued to come up to us. It's like you're not allowed to just browse, which is annoying. So I browse online and then go to the store with a list of everything I want, to avoid being stalked the entire time. I love that you get to pick what samples you want compared to Ulta where they give you whatever they want to give you. I also love the travel sized stuff they have towards the register.
Crystal D.
Pineville, LA
9 reviews
LOVE this store! It is my go to for any makeup and skin products. Love the selection and customer service is always great. Sales people are always knowledgeable.
Hailey L.
Santa Ana, CA
89 reviews
Beauty Junkie Expert Level 2
Sephora is not my favorite place in the world, it's always crowded and I feel like the customer service could always be better. When I am doing a Sephora run, it means that I am out of one of my go-to essentials and am usually barefaced. Without exception, I'm always given looks from the employees like I have no idea what I am doing or how to apply a product I am very familiar with. I think they have a stellar selection of products, but their employees keep me buying their products online.
S R.
4 reviews
Sephora is a great beauty store with a nice variety of products. When I go to sephora I am almost always happy with the products I buy. The people there are rest and my favorite product from Sephora is the TOO face born this way foundation. It makes my skin look flawless and give the perfect almount of coverage.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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