BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,300 Reviews

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Reviews (34300)
Q&A (380)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Angela B.
Texarkana, TX
84 reviews
I purchased Kat Von D Lock-It Foundation. I love it! It covers great and stays on forever and lasts all day! I have tried many brands foundation and this is the best!
Julianne E.
260 reviews
Beauty Junkie Expert Level 4
In store is great that they can color match and find your exact skintone(for foundations).
I ALWAYS shop online. You just get more for your money online. 3 free samples plus if you use a promo code, more free samples. I always feel like I'm a bother when I ask for 3 samples in store, so I just prefer online.
They have an easy return policy with receipt, in store credit for no receipt.
Fantastic, high quality, and hard to find products. Top shelf and I buy all the time!!!
Emily L.
5 reviews
Friendly, helpful staff! Helped get me into makeup! They are willing to give their honest opinions and advice, very helpful to someone newly interested in makeup
Miosotis B.
New York, NY
29 reviews
I walked into a saphora not ever knowing which foundation and all the extra products where for my skin and after knowing which one it was I haven't stop using it
Alexia A.
17 reviews
Sephora is the best store in the universe! It has great reasonable prices and their staff is very helpful in more ways than one. There may be room for improvement, but other than that, it is incredibly amazing. This is one place i will never stop shopping.
Hira S.
Valley Stream
7 reviews
The sephora mascara is really good. It gives me the big false lash look without clumping. Plus it dries fast so I can apply more coat on top without waiting long
I've used the Anastasia glow kit "moonchild" I love it it leaves my bone cheeks popping , the glow is unexplainable it's just so amazing people be asking me what brand I use and stuff because it's just amazing you can see it from so far .
Olivia H.
152 reviews
Beauty Junkie Expert Level 4
I love Sephora. The only complaint is about the employees. They make them act so pushy. While shopping an employee came up to me and my boyfriend at least five times asking if she could help us find anything. We said no thank you every time but she continued to come up to us. It's like you're not allowed to just browse, which is annoying. So I browse online and then go to the store with a list of everything I want, to avoid being stalked the entire time. I love that you get to pick what samples you want compared to Ulta where they give you whatever they want to give you. I also love the travel sized stuff they have towards the register.
Glenda V.
Fontana, CA
18 reviews
I buy most of my makeup at Sephora. Recently I bought Estee Lauder foundation and I love it. It's the only foundation that completely stays on my skin and last all day.
Caitlin Z.
Woodbury, CT
51 reviews
Beauty Junkie Expert Level 3
Sephora gets a very mixed review. I am a frequent Sephora shopper so let me just make a pro/con list

-Free samples of anything! Just ask.
-Lots of brands to choose from
-Lots of color options in foundation/products
-Staff help with recommendations and color matching
-they have a rewards program

-the layout is very overwhelming- I have literally walked out because I was so overwhelmed by the chaos
-staff is a gamble. If they're not busy, they could be rude or unknowledgeable.
-too many products to just browse
-did I say overwhelming?? Seriously.
-it's so annoying to try on products by yourself! Like just give me a beauty blender and I can do it myself.

Basically, can't live with it, can't live without it. I always like to try before I buy- and Sephora is really the only place.
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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