BY SEPHORA #1 in Cosmetics & Beauty Stores

4.6 out of 5 stars
  • 5 Stars76%
  • 4 Stars19%
  • 3 Stars4%
  • 2 Stars1%
  • 1 Star0%
4.69 / 5 based on 34,295 Reviews

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Reviews (34295)
Q&A (379)
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  • "I love how friendly and knowledgeable all the sales staff is, and I absolutely love that they are so willing to help me find free samples." in 49 reviews
  • "Not sure if this was just a couple of employees being short with me but it's disappointing and poor customer service, not to mention not a good way to promote sales there. " in 37 reviews
  • "they have an amazing selection of things to choose from like hair products, skin care, and make up best of all is the beauty insider program for every dollar spent you receive a point and they're 3 different types of insiders I'm on my 2nd stage and almost on my third and their birthday gifts are great love sephora." in 27 reviews
  • "The only thing I wish was that they had a better rewards program such as getting a percentage off with the amount of money you spend similar to Ulta. " in 27 reviews
  • "I love this store, the return policy is great you can try on the product ams if you're not happy you can return it for a full refund. " in 24 reviews
Kaneisha J.
Carrboro, NC
3 reviews
The sephora employees are always so helpful! The love to offer incite on the many products they've tried. And I always love the samples they give me! For the price of their products I'm glad we get to sample them before dedicating to the purchase!
Iara F.
11 reviews
Stephanie S.
Burbank, CA
207 reviews
I'm a bit of a Sephora junkie. You can almost always find what you're looking for when you go in. I love that they have the free standing stores and the smaller ones inside JC Pennys stores. The staff has always been really friendly, knowledgeable, and helpful and are always happy to let me try something out with a sample before I commit to buying it. I love that it's not a high-pressure sales environment, thanks to the sales associates not being on commission! Thank goodness! The Beauty Insider program is awesome! And they've always been really awesome with returns when I have purchased something and have found that I don't love it. I'm a big fan all around.
Natalie C.
Menifee, CA
17 reviews
I used to only shop at ulta because it offered drug store make up but I have recently switched over to sephora because of the quality of the products and the friendliness of the staff.
Kiara V.
Temecula, CA
63 reviews
Walking into Sephora is always fun for a make-up and skincare junkie like me. It is always organized, most brands/products are easy to find in any store since they all have similar layouts. If I need help with anything there is always an employee willing to help -- even if it's incredibly busy. I have never really had a bad encounter with a Sephora employee. Return policies are amazing. The only downside is there lack of sales/discounts but it always a big deal when we get the bi-yearly VIB discount.
Casey J.
35 reviews
I love the fact I can walk in this store or go online and quickly find what I'm looking for. Plus the ability to have someone help me discover new items I New nothing about.
Britni L.
Tampa, FL
27 reviews
Makeup, Skincare, Perfume, Hair Care.....this place has it ALL. From affordable brands to high end designers, this is a store anyone can come shop at. The employees are always nice and helpful and if you ever want to try a product before fully committing, they will make you a sample free of charge and without a purchase! They always accept returns/exchanges if you are unhappy with something; even after you have used the product. Also if you purchase online, they do free shipping on orders of $50+. If you ever need to make a return or exchange from your online order, you can make this transaction IN STORE! There couldn't be a better store and selection!!!! A++
marlo s.
Southampton, NJ
41 reviews
Sephora is my go-to store when it comes to buying makeup. They always have the brands I need and they are always restocking their makeup to make sure you get the one you want. I give Sephora a five star rating because they offer the best of the best makeup, and have really fast shipping.
Adrienne H.
15 reviews
I'm usually a MAC girl when it comes to make up however their MUA's can be a bit rude and unwelcoming (I've experienced this at more than one MAC) anyway I have purchased cosmetics from Sephora before but never needed much help in doing so. Well yesterday I went to the store because of an acne crisis and the young lady was extremely patient and helpful. This is what I look for when shopping I would definitely recommend Sephora to anyone needing a little special attention for their skin care.
Erika M.
23 reviews
Tarte Amazonian Clay Foundation is my new favorite. It provides full coverage foundation all day. It also doesn't cause my t-zone to get oily midway through the day. If you haven't tried it, you will love it
Annette V.
Beaumont, CA
52 reviews
Sephora or Ulta? Why?
Influenster M.
59 reviews
Is this your favorite store? If so, why?
Savanna M.
Independence, MO
35 reviews
What is your favorite brand of makeup at Sephora? Sephora brand, Urban Decay, Too faced, Nars... and many more.
Erica A.
San Marcos, TX
100 reviews
What's your favorite item from Sephora?
Diana V.
Doral, FL
127 reviews
Beauty Junkie Expert Level 2
Do you prefer Sephora or Ulta to purchase makeup?

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