I received this phone about a year ago... and had to have it replaced after three months. I had an issue where the battery wouldn't charge, and when unplugged it would still show the charging icon so I never knew what my battery was at. There were a lot of glitches and it would constantly vibrate and notify me that my battery was charging when it wasn't. Sometimes the phone wouldn't turn on, and other times it would turn on and off by itself. I was qualified for a replacement, and I received it a week after ordering. The phone isn't as bad now, but it still has tons of the same glitches including: freezing, closing out apps, trying to use some strange application I never downloaded and lagging. It still works for the reason I have it though; sending and receiving texts and calls so I'm going to give it a D instead of an F.