Liars and thieves. Placed an order Saturday night and tried to cancel shortly after. Went through several associates on the phone and back and forth with emails. Was told on early Sunday morning that the ordered was already shipped and they could not cancel it. When I pressed, they told me to wait for a tracking number (what sense does that make?) and then call them back and they would notify FedEx to reject the package and return it to them even though they still obviously had the package and had not shipped it because FedEx does not pick up on Sunday mornings. Anyway, was assured that this had been done and that I would receive a refund. Almost two days later, on Monday evening, I noticed my card was charged for the order and was receiving emails stating the order had shipped! I called again and was told there was no record of previous conversations and there was nothing they could do. I was told that I had to wait for my order to arrive and then if I didn't want it (I already established I didn't) I could return it. Well, I decided to call FedEx myself. I was told outright that the package had not left the vendor and that FedEx was not in possession of the package! I told them to reject it when they did scan it. I called back again and was told again the lie that the package had already been shipped out!!! I am completing several negative reviews warning people of these tactics. I am also pursuing contacting the authorities for investigation of fraud and theft charges.