I had to stand in a long line to pay for my items. When I arrived to pay, I ask if I can see if all the pieces of a comforter set I was buying were there! I could not check before because the bag contain one of those store locks. She told me to go on the side to check, while she took care of the next person. I did and it took me a second to do so. I was ready to pay but she call the next customer, I told her I was ready but she still took care of the next customer which she had call and said she only have one thing I should wait. I said to her that I had waited a long time on line already and I wished to pay now and that she did not ask me if I was ready after she finished with the customer I agreed to step to the side for. Then she said, "I can't believe you won't let her go first, she only have one thing!" The customer gave me a dirty look and said, "Yes how could you, I don't believe you."
When she was done I said I did not appreciate what she was doing and I wanted to talk to supervisor because I did not like the way she was treating me. She told me she was the manager (Assoc: **). So then I said I wanted to see her district manager. She said I will finish this and give you that information. Then she said, "I will bag this," and then she said, "I cannot bag this, it won't fit." I said, "Yes it does fit." She said, "I cannot so if you want do it yourself." I said, "No you are to bag not me." Then she took the bag to the door and tried again and told the security to help her give me the information of the district manager. Then she said, "It does not fit there. I am done."
I took the bag and was able to put the comforter set in the bag. I went to the cashier and place it there in front of her and said, "See it does fit, the problem here is that you think you are too good for this job, and as a manager you are not doing what you are to do. You could have told the other lady that please wait, that you were not aware that I was ready to pay, and that I was ahead of her. Instead, you defied me, and then said they had being waiting in line, like if I had not waited in line too for about 25 minutes." Again, she said she was done with me and wanted the security officer to drag me out of the store because he instead showed me who I could email again if I had a problem. She got mad and call the police on me, which make me, feel worst as all I wanted from her was for her to treat me like a customer from Ross, after all I did not went there to ask for anything for free, I went there to buy.
Since instead of an apology, I got the police call on me, I decide to return what I got, as I refused to buy from a store whose manager treat their customers like that. She then told me, "No you cannot return it as we refused to serve you." I got on the returned line. I figure when the police arrived I would explain what happened and why I was going to return what I purchased, and I figure the police would not denied me to return what I purchase, after all we live in a free country. I was able to returned what I purchase and leave the store. The police did arrived but did not do anything. I think she call the police because she wanted to look good rather than bad, and make it look like I created a problem, rather than her. I won't shop there again.