Their products are undeniably adorable, but I have had terrible customer service experiences with PBK. I ordered a personalized elephant rocker for my son when they had a recent promotion. I was sent a returned elephant; I could still see where another child's name had been scraped off underneath my child's name. I was sent another one, but I had to wait over a month for it to arrive and the customer service rep was certainly less than friendly. My son's crib and mattress are also from PBK, but they were backordered for so long that I was nervous they wouldn't arrive before he was born, despite the fact that I had ordered them a long time before his birth. I probably won't shop with them again anytime soon simply because of the service, even though I do love their products.