This is a WONDROUS product but TRICKY to use. I can only attribute those who don't like it to not using it correctly. You have to see what works for you based upon the way you apply your makeup and what products you use. Try this product before perfecting for you. For me, I actually apply ALL my make and use this product LAST. I use the SMALLEST amount on a q-tip and LIGHTLY apply to under eye area. If you get a noticeable white film, sorry but you will have to probably do you makeup in that area again.Used properly, it will give you EXTREME results like a magic wand. For me, all puffiness, fine lines, wrinkles are completely gone.