Online payment service for individuals and merchants. Allows users to send money and bills to anyone with e-mail.see more...
Top Questions See all 1,387 Q&A
- "I use PayPal for all my online purchases as it's safe and it make it easy way to use it in the stores without taking out your credit card." in 49 reviews
- "I legit love PayPal so much that I dread when websites don't work with it, it makes things so much easier, nobody wants to continue putting their credit card information when they just wanna do some online shopping " in 36 reviews
- "I've been using PayPal for years to make secure online purchases and for money transfers from my boyfriend that is currently stationed in Japan." in 30 reviews
- "I also love how you have the option to get a debit card from them instead of waiting DAYS and DAYS for the money to transfer to your bank account." in 27 reviews
- "It makes shopping and paying for things online so much easier and I know that my information will be kept secure and that the payment will be successful." in 23 reviews
typical PayPal transaction sequence:
1. The transaction starts when a customer (let’s call her Mary Ann) comes to your website. Let’s say Mary Ann finds a sweater she wants to purchase and clicks the Buy button on the product page. At this point, PayPal gets to work behind the scenes.
2. Mary Ann sees a shopping cart or checkout page next. Depending on the type of PayPal service you choose, she might see a shopping cart page integrated with your website. In other instances, she’ll see a shopping cart or checkout page hosted at the PayPal site (branded with your business’s logo).
3. After reviewing the checkout page, Mary Ann clicks the Pay Now button. This directs her to a payment page, hosted by PayPal. If you choose PayPal Payments Standard, your customer will be taken to the PayPal site to complete the transaction. With PayPal Payments Pro, that process is integrated into your site, so Mary Ann never leaves it.
4. If she has a PayPal account of her own, Mary Ann can simply enter her username and password, and the rest of her personal information – address, phone number, etc. – is retrieved from our database and automatically entered onto the payment form. (If Mary Ann doesn’t have a PayPal account, she can create one.)
At the PayPal login, she’ll also see the option to “Stay logged in for faster purchases.” Called One Touch, this feature keeps her logged in on the device she’s using, so if she comes back to your site or another site using PayPal, buying is even faster and easier.
At this point, her PayPal transaction is complete. If she chooses to pay with a credit or debit card, she’ll continue through the following steps.
5. If Mary Ann chooses to pay with a credit or debit card, she’ll enter her contact and card information in the web form and then clicks the Pay button to authorize payment. Behind the scenes, Mary Ann’s credit card information is encrypted and transmitted to PayPal, and then we contact the issuing bank for Mary Ann’s credit card. Assuming that her credit line can cover the purchase, the issuing bank authorizes the transaction, and the sale is approved. This process only takes a few seconds.
Note: All PayPal transactions take place on web pages that utilize Secure Sockets Layer (SSL) encryption. This protects your customer’s personal data from prying electronic eyes and identity thieves.
6. Mary Ann sees a confirmation page with a message (sent by us) that says her purchase has been completed. At that point, we’ll notify you of the purchase via email.
7. Once notified of the purchase, you can start processing the order. You can also opt to send a confirmation email of your own, letting Mary Ann know the purchase has been put into your system and notifying her of the approximate ship date.
8. When the funds are confirmed from the credit card company, they’re deposited into your PayPal account – minus applicable fees (2.9% + $0.30 per transaction). This infographic has an easy-to-understand breakdown of how exactly the money gets to you.
9. Once the money reaches your PayPal account, which usually happens within minutes of making the sale, you can leave it in your account for use in paying business expenses or withdraw it to your bank account (which usually takes 2-3 days).
The whole process is easy for the customer to understand and navigate, which means buying from you is a great experience. And it’s easy for you to use, too, so you can keep driving your business forward.
I find it easy to keep track of stuff through my PayPal account rather than having to log into my bank, since one touch makes it much easier to access than all the banking login details. I also have receipt notifications setup on my Facebook page, so I'll receive a message in Messenger if a purchase is made through PayPal.
My only negative experience with PayPal was approximately 10 years ago when I made a purchase on eBay and it turned out to be a scammer. Despite filing a claim for not receiving an item, they could not refund me the amount because the seller had already closed their account. Most marketplaces and payment services have figured out ways around this issue since then though and I haven't had any similar experiences since, so I'm happy to continue using them.
There were random moments when I tried to purchase something on eBay when PayPal will ask me to verify my identity with either a text or phone call... but it'll still fail the verification, preventing me for making the purchase. Otherwise, it is very convenient to simply enter my email and password and have all the information necessary to make a purchase.
A while ago, Chase even had a promotion where you get 5% back on your purchases using the Chase Freedom cards if you purchase via PayPal.
On the other hand, some times credit card companies may have special promotions on their credit cards and they explicitly state that using a 3rd party mobile processor (meaning PayPal, MasterPass, Visa Checkout, etc) may not trigger the offer. Overall, I'm satisfy with the ability to use PayPal when the online retailer website makes it an option
The only negative I have about Paypal is somehow a Paypal Credit account was opened under my name unbeknownst to me. I received a letter stating my credit account was in collections. I explained the the customer service person a the collections company that I had no idea what this was about because I had never opened a credit account with paypal. After answering some questions the person said she would relay this information to paypal and if hey wanted to contact me they would. I never received any contact from Paypal. I did run my credit report and didn't see anything on there that was alarming. So I would just say to keep a vigilant eye on your Paypal account.
PHOTOS & VIDEOS
See All Photos & Videos