I bought shoes for my bf for his bday. The shoes were 1/2 size too big. He opened them 36 days after I bought them because they were obviously a gift. They apparently have a 30 day return policy and will not exchange them. He just needed a size 10 instead of a 10.5. They don’t care and they basically just said nope this is our policy. This is the worst customer service I have ever experienced. I will NEVER purchase another thing from them ever again. I would advise NEVER buying anything from them even if it is cheaper. Awful place to waste your money.

I had an order a while ago, before end of 2020, lordandtaylor.com issued to me the physical card, clearly marked on it lordandtaylor.com, before their Saadia Group purchased Lord & Taylor, my order #*******181, I never never never rec'd the package, and store give me this gift card, with number: xxxxxxxx 3292, right by this thanksgiving, I happen to remember I have it and try to redeem it, guess what, its not redeemable, I try to contact lordandtaylor.com, guess what, they don't have a customer service answer phone, no direct phone number to call, no live person, but only chat! And email, can you believe it, that's lordandtaylor, a hundred years old reputable company, I asked to redeem my card, and all they advise is: LORD AND TAYLOR have no option to refund the balance on the physical gift card,they changed management and they have no any contact, no any documents for previous transactions, gift cards, nothing, therefore, somebody just took that money! Will you still buy from lordandt