like many others, I got this as part of a birchbox subscription and just got around to using it. I think I waited so long because of the cloth. it felt stiff and hard like it would be rough on your skin. I've used it the past week with heavy faces of makeup and as someone with very dry skin that's trying to shed it's winter layers a little more now that it's getting warmer out, I'm loving the cold cream type feel of this product. it's creamy and full of moisture that's not heavy or greasy like most ppl are used to with cold cream type cleaners. for as skeptical as I was about the cloth, it does soften with hot water and wasn't as harsh as I was expecting it to be. does a great job of taking off even waterproof/transfer resistant, full coverage foundation, and waterproof mascara with ease. I gave four stars for two reasons, the first being that I wish the cloth were a different color, possibly a black version like the makeup eraser brand cloth, because I can never fully wash all my makeup stains out of it. even after looking up how to remove stains from muslin cloth. so it's looking kinda grimy, even after its been washed. and I also wish it had slightly less eucalyptus/menthol scent and feel to it, as that slightly burns the eyes and makes it smell like something you'd use when you're ill. if it had a little less eucalyptus and a little more Rosemary or other herbal type scent, it would be a bit more appealing to me. but in spite of my little peeves with it, still a great product and definitely something I can see myself wishing I'd have around a lot. especially in the winter time. so will definitely repurchase a larger size.