Have had this gift from God for a year and a half now. We use it multiple times a day, and for 2 parents of 4 kids ages 10 to 1, our espresso consumption is of the highest importance. The quality of espresso this little machine puts out is amazing, same as those machines that cost several thousand dollars. the reliability is king, the unit has never broken down. Keep up on the cleaning services and it will keep up with you!!