- "LOVE LOVE LOVE this.They arrive very promptly, they are very fashionable and everytime ive had to contact customer service its been a pleasent experience" in 16 reviews
- "don't get me wrong I loved it at first, but after blindly being put into their "VIP" service I have to go on the website every month and skip the month so they don't charge my card." in 15 reviews
- "I give the site credit, they have some cute shoes and accessories, but I do not want to buy a pair of shoes every month." in 12 reviews
- "Way overpriced for the quality of these shoes the soles wear out really fast so if you want good quality shoes don't buy from here" in 11 reviews
- "I got one and after the first time I bought something (once they got my credit card number) they charge my card $39.95 every month unless I go to their website and press the "skip this month" button" in 7 reviews
-And they have a great blog and online presence.
I have never forgotten to skip the month, and I notice most of their complaints stem from people not reading the print which explains what the VIP membership is. Its not misleading and its plain as day. I have never been erroneously charged while having my credit card on file. Customer service is always helpful and I usually use the chat feature instead of calling in.
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