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JetBlue Airways

BY JETBLUE #3 in Airlines

4.5 out of 5 stars
  • 5 Stars67%
  • 4 Stars24%
  • 3 Stars7%
  • 2 Stars1%
  • 1 Star1%
4.56 / 5 based on 12,093 Reviews

Top Questions See all 1,330 Q&A

  • Is this your favorite airline to travel with?78 Answers
  • Just found out that Jetblue is having a 2-day sale for fa...1 Answers
  • Do you prefer Jet Blue airlines or Spirit?6 Answers
JetBlue  Airways
JetBlue Airways
Reviews (12093)
Q&A (95)
Media (68)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "I have flown with jetblue before, clean plane, great customer service, staff was very welcoming and helpful in the plane." in 72 reviews
  • "It has so much more leg room in Coach compared to any other airline, not to mention that first checked bag is FREE under 50lbs." in 60 reviews
  • "JetBlue is one of my favorite airlines; unfortunately, there aren't any flights to/from the airport that is 5 minutes from my home." in 53 reviews
  • "I love the extra legroom and the prices, but recently they have changed their pricing, are no longer allowing a free checked bag, reducing legroom." in 41 reviews
  • "I think they are the best airline to travel on because not only do they still give free snacks but they also do not charge to check bags. " in 39 reviews
Tiarra J.
Orange Park, FL
214 reviews
JetBlue Connects Newark and the Dominican Republic
1/30 JetBlue Acquires 12 Slot Pairs at Ronald Reagan Washington National Airport
2/13 JetBlue Launches Service to Savannah/Hilton Head from New York and Boston
2/24 JetBlue Adds Port of Spain, Trinidad and Tobago
3/10 JetBlue Launches 51st Non-Stop Route out of Boston, Service to Detroit Begins
4/2 JetBlue Launches 'Air on the Side of Humanity™' Advertising Campaign
4/18 JetBlue Airways Brings Humanitarian Effort to Haiti
5/1 JetBlue Achieves Milestone in Next Generation Inflight Entertainment and Fly-Fi® installation on A321 Fleet
5/1 JetBlue Launches Four New Nonstop Routes to the Caribbean
5/8 JetBlue Launches New Seasonal Routes From Boston to Latin America and the Caribbean
5/12 JetBlue and Turkish Airlines Launch Codeshare Operations
5/13 JetBlue Airways Introduces the Binary Code Livery to Celebrate Its Revolutionary Fly-Fi® Service
5/14 JetBlue Airways Awarded Tenth Consecutive Customer Satisfaction Honor by J.D. Power
5/28 JetBlue Adds Nonstop Jet Service Between Fort Lauderdale-Hollywood and Jacksonville
5/29 JetBlue and Singapore Airlines to Launch Codeshare Operations
6/15 JetBlue's Premium Transcontinental Service Mint Takes Off
6/19 JetBlue Expands at Ronald Reagan Washington National Airport
6/26 JetBlue Launches Service to Hyannis/Cape Cod
7/2 JetBlue Announces Partnership With the Surfrider Foundation
7/9 JetBlue Streamlines Customer Experience with Automatic Check-In
8/14 JetBlue Introduces iPad Minis Onboard for Document Management and an Enhanced Customer Experience
8/15 JetBlue Celebrates 20th Playground Build in Partnership With KaBOOM!
9/8 JetBlue's University Gateway Program and Cape Air Announce New Partnership with Bridgewater State University
9/16 JetBlue's Live From T5 Concert Series With Singer/Songwriter Aloe Blacc
9/17 JetBlue Donates Airport Center to USO
9/18 JetBlue Announces CEO Succession
9/23 JetBlue Celebrates 1 Millionth Device Connected to Fly-Fi by Giving Away 1 Million TrueBlue Points
9/24 JetBlue Is Mad For Plaid with Their New Tartan Tailfin
9/29 JetBlue and EL AL Israel Airlines Announce Plans to Codeshare
9/30 JetBlue Recycles 18.5 Tons of Used Uniforms, Saves Fabric From Landfills Giving It New Life
10/23 JetBlue Announces Its Own Wine Expert, Jon Bonne
10/26 JetBlue Launches Mint service to San Francisco
10/27 Australian Singer/Songwriter Vance Joy at Live From T5 Concert
10/29 JetBlue Adds Four New Routes in Fort Lauderdale-Hollywood
Zulaiha L.
United States
58 reviews
Oh jetblue...such frustrating and annoying memories. I flew with these guys 2 years ago. My destination was LA and chicago. My uncle and his family came from overseas to visit us and they all wanted to go to LA and so they took me along with them. We were all excited and on the day we were to fly, a storm hit and our flight got cancelled...and they said they were not allowed to refund us. We were all at the boarding gate. Every one of their customers were not allowed a refund and they said it was their policy when weather is the cause for cancellation, which was surprising. They would not even let us change our tickets to a later date. After some argument, they finally compromised by changing our flight dates without any additional payment. There were so many pissed off customers. Never had I ever experienced nor witnessed such horrific service and a tensed queue at that boarding gate.

The flights themselves werent anything special. Decent. But the return flight was very tiny and didnt feel safe at all.
Adam W.
9 reviews
The experience on the plane was amazing. It was comfortable, the food was on par and the drink selections were what you’d expect. In flight entertainment is great. The low rating comes from customer service. On a flight from Florida to Michigan, a week before Christmas, they cancelled our flight and had 0 recommendations as to what to do. They offered to get us on another flight in 4 DAYS!! They offered discounted hotel rooms on the other side of town, far away from the airport. They had the audacity to fight giving me a refund and I only got part of it because “they got me part of the way”. If a painter paints half my house, they’re aren’t getting paid, so I shouldn’t have to pay for half of what I was entitled too. Maybe a 2 was too high but they get slack since it was the holidays. Wouldn’t recommend flying with them from October to May
Kelly M.
Celebration, FL
56 reviews
Always liked flying JetBlue. I enjoy the selection of snacks, and they were game changers for me with the seat back TV screens so long ago. Service from the flight attendants is always wonderful and they took such great care of my family when we encountered a flight cancellation. We had already boarded but they made us get off the plane after an hour. My mom had broken her foot while on vacation and was uncomfortable sitting in the wheelchair in the terminal. They put us up in the airport’s hotel, gave each of us a meal voucher, and ensured we were on that first flight out in the morning so my mom could see her doctor right away. I just wish they had more direct flights from Orlando to Buffalo, but that’s a rarity for most airlines nowadays. 😫
Devi R.
Boston
67 reviews
JetBlue is the best. I've been flying for many years and travel often and always try to book JetBlue when I can. They always go out of their way to go the extra mile and have many amenities that come standard that many airlines try to up charge you for. My mom stopped flying for about 30 or 40 years because of a bad experience and only recently began to travel again - when she mentioned that she would be willing to fly I immediately booked her on JetBlue knowing that she would have a positive experience. Since then she has flown about three times in the last two years and always has a good experience thanks to their customer service.
Shirley M.
NEW YORK, NY
90 reviews
JetBlue Airways the only airlines that my family can always guarantee will be amazing. Yes, there are always gate changes and everything... But it doesn't take away from how great of a service that we get when we are on board. We traveled via JetBlue to Orlando back in February and just recently travel to the Dominican Republic period both experiences were extremely different, but overall a breeze. And I absolutely love the JetBlue terminal when it comes to having something for my child to do
Melanie S.
Miami Beach, FL
154 reviews
I have flown mostly to New York/DCA with Jetblue from Fort Lauderdale/Hollywood International Airport! I also flew to Costa Rica! They have good customer service, great planes, and their seats are comfy! I usually always get TSA Pre Check when I fly with Jet Blue which is great because who likes going through so much airport security lol?? JetBlue also has affordable prices. I will never forget that during our last big hurricane, Hurricane Irma, JetBlue did not spike the prices like all the other airlines did. Bravo Jetblue! Thanks for that! I will definitely keep flying with them when I can! :)
Jess K.
Rocky Hill, CT
4 reviews
JetBlue has quickly become my favorite domestic airline. I’ve flown with them six times in the past year and all have been positive experiences. The seats are better than your average economy plus free WiFi and quality free snacks. My cat has even flown with me a couple times with the JetPaws program and I felt like we were accommodated well which definitely makes traveling with a pet at least a little less stressful. 
JetBlue Airways
Angie S.
57 reviews
I love JetBlue Airways It’s affordable & reliable, and I have never had one bad thing happen with the company. Whenever I need to travel through an airline, I always use JetBlue. I’ve heard some horrible stories about so many other airlines, but never a single bad word about JetBlue. They truly are a great airline & I will continue to use them for all my airline travels. Plus their matching blue photo chips that they serve you while traveling is such a cute little added bonus. Sometimes it’s the little things that matter & I love details like that!
Angelee M.
Elk Grove, CA
73 reviews
Globetrotter Expert Level 1
seats definitely need to be fixed. the were torn and cracked but still very comfortable.
3 people in a row
i loved the tv on the back of the seats which show the flight progress
snacks were offered but limited
flight attendants were very friendly and nice (besides 1) she was loud and wanted me to check my bag because someone put their items in my overhead bin. when i moves some stuff around, i ended up seeing someone had a big grocery bag up there. i was so annoyed. so i moved it in the lady’s lap and fit my luggage. why would her grocery bag have priority over my luggage? why was her grocery bag not in HER overhead bin? 🤦🏾‍♀️
the flight attendant and the lady were speaking in spanish and ended up getting her and her while family moved to first class. i’m not sure if they were charged or not
Christine T.
Staten Island, NY
196 reviews
Is this your favorite airline to travel with?
Laura D.
Belfast, ME
120 reviews
Globetrotter Expert Level 3
Where is the best seat on an airplane?
Yajaira S.
316 reviews
Who else likes JetBlue Airlines
Samantha M.
143 reviews
What is your favorite destination you've flown to, with Jet Blue?
Amanda S.
York, PA
56 reviews
Globetrotter Expert Level 3
Jet Blue vs. Southwest? How do they compare?

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