Personally, I have never ordered anything from Jack threads, but my husband has plenty of times for me to know if it is a good company or not. He can't stay off the website and ends up ordering a ton of fun stuff. I remember one order came in and everything inside was pretty much broken. I believe it was coffee mugs and little trinkets he likes to order. Anyways, when he called Customer Service they were awesome, friendly, engaging, very apologetic though it was not their fault. The man on the phone kept great conversation as he processed everything in the computer. They sent out the entire order again even if every item was not broken AND they refunded my husband 100%. On top of that they gave him a 50% his next order.
I was extremely impressed. You just do not get that kind of Customer Service anymore.