'll confess I have a love-hate relationship with this store.
I love the location (close to home), the baby and children's clothes (stylish, affordable, practical, etc.) This is style heave compared to Carter's.They have a decent collection of inexpensive maternity clothes.
However, this particular store is especially poorly run - many times there are clothes all over the floor, lines are impossibly long at the register, and their staff is unhelpful and slow. Their collection is often incomplete.(missing sizes, colors, etc)
My worst experience was one day in the changing rooms. I was 9 months pregnant, huge and had some difficulty getting around. I desperately needed a winter sweater and coat so I decided to try some on in the changing room. I was really quiet in the store so I asked if I could use the family changing room so I would have a little more space to change. The attendant looked at me and said: "Mam, these are only for customers with children". I pointed at my belly and asked her what she thought was inside it. She still refused to let me use the family room. So lame.
I've now resorted to using the H&M online store, though it's a pain that they don't accept in-store returns.