I used to use herbal essences awhile back and they worked for my hair pretty well at first. However, I started to get product buildup on my roots. This shampoo would not lift that product buildup that I assumed was from the conditioner at first and seemed to make it worse. I'm not sure if they're still guilty of this, but herbal essences seemed to put a lot of waxy type stuff in their products. I had to use their special clarifying shampoo to get rid of the buildup at my roots. Honestly, a brand has a problem if they have to sell a specific clarifying shampoo to use in conjunction with their normal products. Maybe they fixed this by now, because it's been awhile since I used their products. I also did like the products at the time, but I'm ultimately glad that I switch to a different hair care brand.