I bought a belt from the Gucci online website in August and the belt came fast although it didn't fit and I decided I wanted a refund not an exchange. On the invoice I clearly stated refund yet another belt came! I then took it into the Gucci store in November and they said they could return it on my behalf and would take up to 3 weeks. It is now the end of January and I still haven't received my money back after trying to phone plenty of times with no answer, no replies to my email. I went into the store again and they said they will try speed up the process but still no money received!
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