There should have been free wifi on the bus. Driver said no wifi. I complained and asked for partial refund. They replied "our records indicate that this ticket is non-refundable and has no refund value. We regret to inform you that we are unable to accommodate your request."

Booked a bus trip and they cancelled without notifying us. They wont refund us. They're making it so hard so avoid them.

Horrible experience. Went from Maine to Ohio. Bus was cramped and during one leg of the trip the ac wasn't working. Drivers are rude (not all however) Let's not even talk about the stations. Gross, dirty, dingy. things weren't clean in any way including bathrooms. In New York, there was betty limited seats for the layover. Going back to Maine and conditions didn't improve. First bus we were on smelled like raw sewerage. Nothing like spending 13 hours on a bus that stinks like that! Got to Newark, NJ hoping conditions would be better there and the facilities were just as horrible as the last. We had a connection to a Flixbus and it's been a more enjoyable ride so far. Hoping the bus in Boston to Maine is better than the first greyhound bus. If you can find ANY OTHER MEANS OF TRANSPORT, TAKE IT! I would not recommend this company. They used to be much better but that was also 30 years ago. Passengers don't seem to be too priority to them. The money sends to be. Date of experience: August 2024