Reviews
Frontier Airlines
Frontier Airlines
18185 Reviews
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Horrible Experience with Frontier Airlines!
My family and I flew with Frontier Airlines on Monday from Philadelphia Airport to Orlando and back to Philadelphia, and it was a complete nightmare. The airline had no staff to assist us, and we were left to fend for ourselves at every step of the way. They didn't even give us any information about flight time changes, and we were just left stranded at the airport.
When we asked for help, the airline told us that we needed to rebook and pay for our flight due to their mistakes. We were forced to stay two nights at a hotel because they wouldn't provide an early flight for us. This was a significant inconvenience and an unnecessary expense that we had to bear because of the airline's incompetence.
To make matters worse, the flight that was supposed to cost us $700 ended up costing us a whopping $1920! This was outrageous, and we felt like we were being taken advantage of. The airline charged us $467 for just two bags alone, which is an exorbitant amount of money.
I strongly urge everyone to stay away from Frontier Airlines. They have no regard for their customers, and they will not hesitate to mistreat and take advantage of you if given the chance. It's just not worth it, so do yourself a favor and choose a different airline.
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The low rates do not justify the horrible service. The 5 times Iβve tried frontier, every single time there was an issue. 4 out of 5 times my flight was delayed. My nephew accidentally bought a random $700 ticket and I called immediately to correct it and they would not refund my money or help me in any way. The flight staff off the plane is terrible, itβs always people who look like theyβre on drugs who are just flat out rude. The seats are crammed, the windows are ridiculously small and the size of your personal item changes at the front of the airport from when you get on your flight to a smaller container. I highly suggest spending the extra money to avoid using them
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Worst Airline avoid at all cost. They will rip you off with the baggage fees and seating fees. It went from cheapest flight to the most expensive. Worst customer service and very unpleasant exper
Never again..
Frontier Airlines are only in the business to gouge their customers while they are stuck away from home., knowing you will do anything to get back. It appears they leave early knowing not all the passengers have boarded, leaving them behind. Then financially sticking to the ones left behind. As far as the airport staff, rude and uncaring. My daughter who has a terminal illness was stuck in Denver on 08/14/23 that was going to Grand Rapids MI for 24 hours because the plane left early. They were so rude and unhelpful to her. Never again! I hope the same crap she went through happens to their loved ones!
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7-29-2023 we were scheduled on flight 103 DFW to TPA (Conf: FD4RFG). While waiting to board were told we would be delayed due to plane arriving from Cancun and needing to be searched. An hour later, we boarded. The pilot told us βThis plane isn't leaving anytime soonβ followed by saying he had run out of his hours to fly that day. Later they told us the flight was delayed until tomorrow & were told to leave plane and go to counter for info. We were told go to Gate E37 for info. We went there to find no one there, then realized we were to go to ticket counter. A Frontier agent said "Your flight is postponed until 10 am tomorrow, If you want to stay on that flight you don't need to do anything or get in line. You do need to get in line if you want a refund or if you need accommodations for tonight, but we do have to process everyone first". After hour in line the agent told us once everyone was processed the manager would come out & call each name to come up & get vouchers. There are few seats & we were sitting on the hard cold floor. Over an hour later the manager came out & called 2 names who were not there. After over an hour, my husband asked agent if there was any word on the vouchers. He was reassured the manager was in back working on it & would come out & call our names. After 1.5 more hours he went back & listened to different agent telling passengers that manager had sent all info to corporate & was waiting to get the vouchers. After 1.5 more hours he again went back & spoke with manager & was told that there was a limited supply of vouchers & those who were getting them should have received them by email already! We had been lied to for 6 hours, telling us hotel vouchers and transportation were on the way & now we were told that was NOT going to happen. NO ONE ever came out to inform the passengers of updates or changes in plans. We tried to book a room & found out at 4 am there were no rooms left nearby. We were exhausted mentally, emotionally (it was very important to us to be home that morning), and physically. We were desperate to get rest & we & most others tried to sleep in the loud ticketing area & next to a busy baggage claim. We spent all night until 9 am with no way to get food except a vending machine. We finally received an email about a voucher & it was a $75 voucher to purchase another ticket from a company with such poor service they had to delay our flight to the next day & lied to us for 6 hours about hotel rooms! We would have gotten a hotel room & gotten some rest instead of spending such a miserable night there.. Our bodies hurt all over from being on hard surfaces for so long. Submitted complaint through complaint form on Frontier website and never received response. We would never use them again under any circumstances.
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