I have NEVER had good customer service there, even in multiple locations. I was ONLY a bridesmaid, but I was buying a gown that was more expensive than some of their wedding gowns and all of the brides around me were left to fend for themselves (ie: brides carrying multiple gowns over their shoulder around the store and then search for a dressing room on their own). They are pretty good about scheduling appointments promptly, however, once you show up...you are assigned to a consultant who is helping 5-6 other people at the same time. I was lucky to even find my consultant again. If you are on a budget, I recommend going here, but if you are able and willing to spend more, definitely do it. You get what you pay for.