Reviews

Couture Candy doesn't deserve any stars for their out misleading and very out dated business practices. I purchased a dress from them for my nieces wedding and Alex Evenings was the manufacturer. Alex Evenings is a well known brand which many national large retailers carry. After I placed the order they said it would take over 6 weeks to order and ship the dress to me! I found this very odd since again this is a very well known brand and their website said that they had the dress in my size in stock. They said that their staff had to locate my dress which would take 6 weeks! I immediately felt red flags and did want to continue with the sale. I asked for a cancellation of my order which they quickly told me that they "found" the dress and it was shipped out that week! When I received the dress is was in a very different color that was shown on their website. I initiated a return which they had very long and strict instructions about returning it. You had to take a picture of the dress, all the attached labels and an attach it to the outside of the box and then email them a picture of the Fed Ex label. Most online companies have very easy return policies which encourages you to what to shop with them again. Not with Couture Candy! I just received notice that they will not give me a credit for the return item they have received. I don't know any online retailers that don't offer refunds and for this reason alone DO NOT ORDER ANYTHING FROM THEM!

Buyer beware….they take your money any way they can…they do not advise you of all their guidelines for purchases. I asked about their return policy on the telephone, they said 5 days…. Never store credit, restocking fees as well as customer has to pay to ship item back Beware they are very aware of how they lack offering the important information Beware

Please read the fine print! I wish I could give 0 stars. I purchased a Portia and Scarlett dress for an awards show that I received an award at and paid a rush fee to get the dress in time to make alterations if needed. I got an email a week an a half later stating that the color I ordered was out of stock so that I can receive a full cash refund or order a new dress. I decided to order a new dress that was more expensive then the first and was told it would arrive a couple days before my event leaving me no time for alterations. I expressed my concern with length of the dress to the rep and explained that I wouldn’t have time to get it hemmed. I gave her my height of 5’9 and she assured me that I wouldn’t need to get the dress hemmed if I wore it with regular height heels. I asked her if I can return the dress if it didn’t work and she assured me I could. I paid close to $800 for this dress and it ended up being a cheap knock off version of what was pictured. The quality looked more like I paid $100 for the dress. It looked like a costume and I wouldn’t have felt comfortable wearing it anywhere. The dress was also extremely long. Even at 5’9 if I wore 7 inch heels it would need to be hemmed. When I called Couture Candy the rep was no help. The best return option they offered was a cash refund with a 25% restocking fee ($200) + I would need to incur return shipping costs where they required the item to be returned within 5 days of receipt, signature required, and with their suggested courier (another $115) plus a freight and handling fee. They also required pictures of the item front and back with tags and a picture of the package emailed to them with the tracking number. If all of this wasn’t provided they would charge an additional 25% on top of the 25% restocking fee or return the item to you. DO NOT I repeat DO NOT shop with this company and please read the fine print. Please pick a more reliable company like Saks, Neiman Marcus, Dillards or Macys that has a reasonable and more fair and flexible return policy. I ended up wearing a beautiful Zhivago dress I purchased from Saks but ended up out $300 with Couture Candy.

Unable to return a dress because they only give out store credit. NOT WORTH IT. Outdated policy. the pictures are deceiving and the dress does not fit right. NEVER SHOP HERE. STAY AWAY.

Summary: scam with discounts, rude and lying customer service, DON’T BUY ANYTHING FROM THIS COMPANY. I bought a dress for 55% discount and they refuse to sell it to me by claiming it's out of stock after they confirmed my order and showed they fulfilled it in my account. They gave me the option to wait for restock or change in size, but despite my clear response to continue with my order, they canceled it anyways and later denied I was given any option to not cancel it. They responded to my request for a replacement with blatant lies about product availability, and the customer service talked over me and rudely refused to listen to my questions. Never met worse customer service.

Horrible quality merchandise. They do not offer returns, only store credits that have to be used within 6 months. I will never use the store credit, because I would end up spending even more money. Do not shop here!!!!

Absolutely worst online experience ever. They are refusing to refund any part of a $750 US dress that was returned. Photos clearly show tags attached (sewn) to the outside of the dress. The company is saying that there should have been another tag attached. There was not. The dress was never worn, was returned it’s the same tags as attached as hen received

I just got my first order from Couture Candy, “The Mac Duggal’s Sequined Jewel Neck A-Line Dress,” and I have one word, “WOW.” I totally love the dress: it looks breathtaking. I am planning to wear it to the prom 2022 with statement heels and minimalistic makeup. As this sequined a-line dress fitted me like a glove and accentuated my waist and bust line, I am sure that it will help me stand out from the crowd. What else I love about the dress is: The jewel neckline perfectly exudes charm and grace.The full sequin details add a trendy appeal to the look.The sweep train channel the royalty, making the ensemble “class apart” for prom night. I strongly recommend this Mac Duggal 4913 Creation, as it is a perfect piece to be a showstopper. You can also wear it for other special occasions, such as weddings and holiday parties, and look stunning.

Buyer beware! This company is the worst for returns. They penalize you 20% if you use their 5% discount coupon , charge 25% restocking fee and if you want cash not store credit charge a 45% fee plus original shipping and return shipping is on you. In these days of online shopping and free returns there is no reason to deal with such thieves. Unless you purchase a sale item their prices are the same as the company websites with much more favorable return conditions. I truly regret not reading the fine print but please take my advice, stay away from this company if there is any possibility of return.

before you purchase from Couture Candy (Santa Barbara, CA) online you need to look at the BBB complaints (over 160) and the customer comments. My wife just go rip-offed for over $700 on a non-returnable dress for out daughter's wedding.