Comcast

BY COMCAST

3.0 out of 5 stars
  • 5 Stars19%
  • 4 Stars20%
  • 3 Stars27%
  • 2 Stars17%
  • 1 Star18%
(7,326)

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Comcast
Comcast
Reviews (7,326)
Q&A (10)
Media (14)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They add bogus charges to your account and when you go through the immense pain of calling them to get it taken care of you can tell their customer service representatives knew it was wrong because they just cancel the charge." in 85 reviews
  • "They are the best cable service for quality in my opinion though because if its storming your signal doesn't get lost because its not a satelitte dish like most other cable companies." in 9 reviews
  • "They always say "let me see what promotions we have for you" and your bill never seems to be the same amount every month." in 8 reviews
  • "I so dislike this cable company there prices go up constantly,they have very horrible customer service." in 7 reviews
  • "I'm was trying to get cable for my dorm, and every time I thought I was finally going to get someone to help me, they would hang up (I was hung up on twenty times that day)." in 7 reviews
Stacy G.
13 reviews
Honestly, terrible billing practices and service is not up to par for their pricing. I regularly need to waste my time calling to have billing errors fixed...only to not have them remedied a month later and have to call again. extremely frustrating, and my complaints fall on deaf ears, because, this is currently my only option if I don't want to split my cable and Internet billing :(
Grace T.
13 reviews
Terrible service, terrible advertising of their options, and they never come remotely within their "window" for service. They did prorate our bill when our internet inexplicably went out for a few days and had to be fixed by a technician, but they were not very nice about it. We would not patronize them if they weren't virtually the only option for decent internet service in our area.
Joyce O.
Brookhaven, PA
12 reviews
I recently got Xfinity after my Clear service was bought out by Sprint and discontinued. I got a good rate with Xfinity and am happy with their service which is 24/7. I talked with a customer rep who was great and he got me a plan that suits my needs as they are now for a price I could afford. There haven't been any issues with the service at all. I've had it about 4 months now.
Aneshia C.
Pleasantville, NJ
115 reviews
Techie Expert Level 1
I love comcast wifi the reach has always been good for my size apartment so there is no need for an extender. I always get at least 4 bars and I also like the simple fact that I can sign into any Xfinity network where available on the go! The customer service could of course be better but that is common concern these days! I highly suggest if you live near the beach in South Jersey!
Arianna P.
16 reviews
I have always disliked comcast, but its our only option. I pay for 75mbps download and its always all over the place. Some days it will be at least 50+ then I will randomly have a day that I can't even load a 15 second video. Then upload speed is pretty terrible lately. It was doing fine and averaging around 11mbps, but lately its been between 1-5 for some reason. So disappointing.
Priyanka K.
Pleasanton, CA
81 reviews
Doesn't matter what satellite or cable company you have, because none of them will ever be perfect since yes, cable will go out, boxes will break at times. I know that Comcast is not a perfect cable company but compare to directv, (which customer service was a lot worse and don't even have an office in the SF Bay Area, I prefer Comcast 100%, since they have 3 offices in my area where I can go to if want to pay my bill, change my box or remote control, and even talk to someone in person.

If you wanna pay a bill at the office, they have a machine to pay the bill and no wait most of the time. However, you do have to wait a while if you need to change your cable box, or have any questions about your bill or package subscription. Now that I have DVR, I do the service better.
Maggie K.
34 reviews
They're awful. They will do anything to squeeze money out of you. I have to pay $40 a month for super awful Internet just because they're the only option. I also had to sit on the phone for well over an hour with someone that didn't understand me, just to get the setup to work properly when it should have just worked in the first place. If you have ANY other choice go with them.
Stephanie N.
Kentwood, MI
32 reviews
Depending on the plan Comcast can be very expensive. We have high-speed internet, Digital Cable for two TVs and regular cable on three TVs. We also have Demand on the two TV. We also have HBO, Starz. We spend around $150. Every six months we call to try and get them to lessen the bill. We have thought about switching to AT&T but they would have to rewire the house and that is a pain.
Cassidy C.
MOBILE, AL
47 reviews
I don't have an option where I live. Too many trees for DirectTV and no other competitors in the market. Comcast's internet is OK, but the cable fluctuates in quality. It also randomly tells me I don't have service and then comes right back on. They also repeatedly raise my bill and try to charge me for a second TV (we don't have one) and a second modem (not one of those either.)
Jessica S.
Cartersville, GA
31 reviews
Comcast has the fastest internet in my area, but not the best prices. When weighing out the Pros and Cons, the price was worth the reliability and speed for Internet. I wish the customer service was more apt to help on the phone, but many times I've attempted to solve my problem only to be told at the very end of the conversation I will have to call back or have someone call back.
Beth L.
Feeding Hills, MA
137 reviews
Does anyone love Comcast? I mean really....
David V.
Fort Lauderdale, FL
17 reviews
Considering leaving Comcast. Alternatives are AT&T uverse, DirecTV and Dish... anyone had experience with switching to one of my options? better experience? pricing? thanks in advance
Tracy A.
Lowell, In
61 reviews
How do you feel about their On Demand?
Himashi A.
Richmond, VA
98 reviews
Anyone actually have a good experience with comcast? The last time I can remember was back in 2007 when they would automatically change my bill at the end of my contract to continue the promotion for $29 for internet service.
Veronica C.
Charlotte, NC
61 reviews
What's the best route to take in order to get the most number of channels while keeping your bill relatively low?

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